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"We sent this email last week with no response I am writing to formally raise a complaint regarding our recent stay, which was significantly disrupted by ongoing works within the hotel. We had taken annual leave specifically to enjoy a restful break; however, from approximately 8:15 am onwards, the level of noise was extreme and continuous. There was constant drilling, chiselling, and heavy construction noise coming from multiple rooms surrounding ours, with a large number of contractors working directly outside and across from our room. The scale and intensity of the work were impossible to ignore it felt as though we were placed in the middle of an active construction zone rather than a hotel environment. For that reason, after breakfast, we decided to check out and go. While I understand that maintenance and upgrades are sometimes necessary, it is completely unreasonable to allocate guests to a room in the centre of such extensive works. It was clear that multiple surrounding rooms were undergoing refurbishment at the same time, and this should have been anticipated and managed in a way that did not impact guests to this extent. The level of disruption was unacceptable and entirely undermined the purpose of our stay. What should have been a relaxing break was instead a very frustrating and stressful experience. "

"Lovely breakfast, room comfy and had good sleep "

"Great room upgrade nice facilities and staff breakfast let down "

"Massive party next door nothing was done loud music fighting arguing rang reception. A few times they went to room but it carried on reception this morning weren’t that bothered never stay my there again her attitude was they did leave after 1 am joke of an answer to give a paying customer who needs sleep as working away "

"Central to the west end, walkable area "

"Great deal at the time, hotel and room was great "

"Where do we begin? We arrived at the hotel, and the staff was courteous and very accommodating. Lunch and dinner at the hotel was exquisite, the room was clean and immaculately appointed, and our night’s sleep was peaceful. The Sherbrooke is a hidden gem, and we will tell anyone who visits Glasgow to stay there! Thank you all for such a marvelous stay. "