"Had high hopes! Ordered a premium king room"

"I’ve never left a rating this low, and honestly, I won’t recommend staying here. It’s a self check-in hotel with no front desk support. On Day 1, I checked in online but never received an access code to enter the building or my room. I’m definitely not the only one—there were many other guests stuck at the front door every day. I stayed for six nights, and this happened repeatedly. To get access, I had to call the helpline multiple times (I’m using an overseas mobile). Each call kept me on...