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"El hotel está muy bien ubicado en Sermione y cuenta con una posiciona de agua termal que está incluido en el precio de la habitación. La comunicación con el personal del hotel fue muy mala, ya que no hablan español y el inglés es terrible, por lo que las preguntas que hacía no daban respuestas correctas o incompletas. El hotel es muy viejo y requiere una inversión importante para actualizarlo. Hasta las camas y almohadas eran de los años 1960."

"This hotel has amazing views of bellagio. We are well traveled folks and can not remember a more breathtaking view than this hotel offers . Staff was incredible and very friendly providing answers to all our questions and request . Hotel offers a very convenient free courtesy shuttle service to the bellagio town center . This is the place to stay when visiting bellagio ."

"Possibly the best hotel experience I've had in the last decade. Hard to find anything here to improve upon."

"We loved so many things about hotel excelsior, the breakfast was good, the staff was outstanding, the stair rugs could have been vacuumed more often but overall the hotel was clean, the reason I gave the overall score as 3 is the bed . The mattress was very uncomfortable and the pillows were in need of being replaced as they were all pretty flat, no fluff at all. "

"Great hotel, great staff, great location. Would highly recommend "

"Loved everything except the extra thin walls. We would likely stay again and hope for quieter neighbours next time. Great location and fantastic view from a lake facing room"

"I really enjoyed my stay at this resort. It’s conveniently located, the food was excellent, and there are plenty of amenities to enjoy. The only issue we encountered was that the air conditioning in our room wasn’t cooling properly, which made it a bit warm. Aside from that, everything else was wonderful—I just wish we could have stayed longer."

"Nice place. Would recommend and stay here again. Staff was very friendly and helpful"

"Excellent location. Friendly staff. Easy to walk to sites"