2/10 سيّئ للغاية
Rashonda
مسافر برفقة مجموعة
15 مارس 2026
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
This was probably one of the worst hotels I’ve ever stayed in. They were short staffed, so we were unable to check-in until over two hours after our 3:00 check-in time. Initially, the front desk customer service representative was unpleasant and didn’t seem at all remorseful for the great inconvenience this caused. She stated that our room would be ready in 45 minutes and that’s when we could check in. We went to get food from a popular seafood restaurant that requires you to warm your own food up at home. When we arrived back to the hotel, our room still wasn’t ready. So, we couldn’t warm up our food and eat. She was unwilling to offer us any form of compensation and said that she did not have a number to the corporate office, but we could look it up. I called customer service and was hung up on by the first representative after being put on hold (he was actually a nice man and seemed empathetic). The second representative was ABSOLUTELY rude and started raising his voice on the call. He said his name was Tony, and he gave me the wrong number to the corporate office.
Upon checking in, the host did seem remorseful and was a lot nicer. Apparently, a male customer came in and hit her. The police showed up and I overheard her telling them what happened. Her demeanor had changed dramatically after that encounter. We headed to the room and right before we reached the door was dog feces. It was unreal. Our room was very clean, but the television in the living room only had sound
Rashonda
أقام ليلة واحدة (1) في شهر مارس عام 2026
