"We stayed at the Los Sueños Marriott as a family and overall were satisfied, particularly for the rate we paid.
Our family room was large, spacious, clean and well maintained, with a generous balcony. The balcony is shared with the neighbouring room but divided by furniture. Our view was of the rear/service area of one of the restaurants, which wasn’t particularly attractive but didn’t bother us. The air conditioning appeared fixed and couldn’t be adjusted.
The arrival experience could be improved. We arrived at 2pm but had to wait until the official 4pm check-in, which feels quite late compared with many hotels. We didn’t receive a welcome drink or particularly warm reception, and limited information about the resort was provided. It was largely a case of finding things yourself through the app.
Our booking included $80 resort credit per night, which was welcome, although food and drink are expensive so it doesn’t go far. We were also disappointed that many offers were limited to Marriott Platinum members; a happy hour for all guests would be a nice addition.
Complimentary activities were a real positive, including 30-minute self-guided paddleboarding and kayaking. The pools are large and spacious. It’s a huge resort and clearly caters for corporate events, but this didn’t affect us.
We visited in the July rainy season and enjoyed how quiet the hotel was. Overall, not our favourite hotel in Costa Rica, but a comfortable stay and reasonable value for the price we paid."