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Mercure Serpong Alam Sutera

4.0 star property
Family-friendly hotel with bars and a fitness center

Choose dates to view prices

Located near Summarecon Mall Serpong, Mercure Serpong Alam Sutera welcomes families with something for everyone. Enjoy international dishes at Mint & Pepper, drinks at the poolside bar, and strolls in the garden. Dry cleaning and laundry services available.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Housekeeping
  • Pool
  • Parking included
  • Room service
The current price is AED 190
AED 230 total
includes taxes & fees
23 Nov - 24 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | Minibar, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Bathrobes
Hair dryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hair dryer
Free bottled water
Coffee/tea maker
Minibar
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Twin Room, 2 Twin Beds

Privilege, Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, iron/ironing board

Privilege, Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Bathrobes
Hair dryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hair dryer
Free bottled water
Coffee/tea maker
Minibar
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed, Pool View

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hair dryer
Free bottled water
Coffee/tea maker
Minibar
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325

What's nearby

  • Living World - 6 min walk - 0.6 km
  • Summarecon Mall Serpong - 4 min drive - 2.9 km
  • Scientia Square Park - 7 min drive - 5.7 km
  • Indonesia Convention Exhibition (ICE) - BSD City - 9 min drive - 8.5 km
  • Aeon Mall BSD City - 10 min drive - 8.8 km

Getting around

  • Serpong Rawa Buntu Station - 11 min drive
  • Soekarno-Hatta Intl. Airport (CGK) - 35 min drive

Restaurants

  • ‪Haidilao Hot Pot - ‬2 min walk
  • ‪Saigon Delight - ‬3 min walk
  • ‪Zenbu House of Mozaru - ‬3 min walk
  • ‪Sinilagi - ‬2 min walk
  • ‪Auntie Anne's - ‬2 min walk

About this property

Mercure Serpong Alam Sutera

Upscale family-friendly hotel near Summarecon Mall Serpong
Located close to Living World and Scientia Square Park, Mercure Serpong Alam Sutera provides a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Mint & Pepper, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, along with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and free bicycle rentals
  • A water dispenser, a porter/bellhop, and games
Room features
All 171 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with premium channels
  • Electric kettles, daily housekeeping, and desks

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 208,000 for adults and IDR 104,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Maniz Pool Deck
  • Mint & Pepper
  • Mocca

Things to do

  • Children's pool
  • Free bicycle rentals
  • Games
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • 5,920 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 208000 for adults and IDR 104000 for children
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

Does Mercure Serpong Alam Sutera have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Mercure Serpong Alam Sutera?

As of 5 November 2025, prices found for a 1-night stay for 2 adults at Mercure Serpong Alam Sutera on 23 November 2025 start from $61.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Serpong Alam Sutera pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Serpong Alam Sutera?

Self parking is free at this property.

What time is check-in at Mercure Serpong Alam Sutera?

Check-in start time: 2 PM; Check-in end time: 4 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Serpong Alam Sutera?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Mercure Serpong Alam Sutera provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 363000 per vehicle applies.

Where is Mercure Serpong Alam Sutera located?

This family-friendly South Tangerang hotel is located in the entertainment district, within 3 mi (5 km) of Living World and Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 mi (10 km).

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