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"Room was very clean except for the suede sofa (there were a few old stains on it). Staff was very friendly and made the check-in experience seamless. They offer free bug spray use in the lobby. Location was very convenient, we were just a few minutes walk away from Ita Thao pier for the ferry and restaurants/shops. The hotel's breakfast was good and they offer free tea (they claim to be premium) and biscuits during the day until 6pm! Overall, we had a comfortable stay here and would rebook if we ever visit again!"

"We had a Japanese style room. Very comfortable! "

"great location, good variety of offerings at breakfast and a bonus having a free bike tour in the morning. Only one minor criticism is that the bathroom door could be more sound insulating."

"The property did not explain that this place has no windows. It feels like going to a basement with spa amenities. There is a constant ventilation noise to minimize the musty smell. Furnishings looks ok."

"Good location right on the lake and free bikes to use and the bike path is in front of the hotel. Our room has the lake view with a balcony, great view for sunset and sunrise. The room is spacious with a Japanese style sitting room that can be completely closed. The bathroom has an onsen style hot tub. The breakfast was average. Highly recommended"

"Clean spacious room with a fantastic view of Sun moon lake."

"Excellent experience"

"I enjoyed my stay here. The hotel is clean and comfortable, with a nice breakfast to start the day. Its location near the beautiful lake makes it peaceful and relaxing. A great place to unwind and enjoy the scenery. The only small drawback is that my room didn’t have a lake view, but overall, it was a very nice and relaxing stay."

"It was absolutely incredible. Great facilities, delicious food. The staff were unbelievable. I'd highly recommend this hotel. "