2/10 سيّئ للغاية
Mei Ling
19 أبريل 2026
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة
I booked a stay at Cross Bali Breakers based on their marketing as a 'serene and soulful' retreat. Unfortunately, the experience was a complete case of false representation.
The property lacks the aesthetic quality and maintenance suggested by its online presence, but the primary issue was a total failure to disclose major local events. During my final night, a festival at the neighboring GWK park produced deafening bass that vibrated the villa walls from sunset until 9:00 AM the following morning. The room was physically uninhabitable for sleep. Despite having written confirmation via text from the front desk admitting the noise would not cease until 9:00 AM, management refused to provide a refund, offering only a late checkout which does not compensate for the loss of a night's rest.
To top off the miserable experience, the food was poor. I ordered a seafood rice dish that was clearly not fresh, where it appeared they attempted to mask the spoiled shrimp with a heavy, spicy sauce. The breakfast was equally mediocre and did not meet the standards of a high-end resort.
Ultimately, this property fails to deliver on its core brand promises. It is a significant lapse in professional hospitality to withhold information regarding known sunrise noise disturbances while charging a premium for a 'quiet' environment. I cannot recommend this resort to anyone seeking the peaceful, quality experience they advertise.
Mei Ling
أقام ليلتين (2) في شهر أبريل عام 2026
