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"I cannot say enough good things about this hotel – it absolutely surpassed all my expectations! The property is enormous and beautifully maintained. I had no idea it’s actually the largest hotel in Antigua, and it truly feels grand in every way. The entire place was spotless – everything from the common areas to my room was immaculately clean and clearly well cared for. The decor was tasteful and welcoming, giving the hotel a luxurious yet comfortable atmosphere. Every staff member I encountered was warm, professional, and incredibly accommodating. The customer service here is top-tier – I felt genuinely looked after throughout my stay. Room service was available every day and always timely. If you’re visiting Antigua and want a hotel that delivers on space, cleanliness, service, and overall quality, this is the one. I would absolutely stay here again and highly recommend it to anyone looking for a memorable and seamless experience."

"Staff is great"

"Excelente servicio de habitaciones, limpieza, personal muy profesional. Muchas gracias 🙏"

"A great hotel for people who are new to Guatemala City. Upscale. "

"Hotel is a little old, rooms not renovated but it’s perfectly fine! If you are looking for a higher experience I will recommend other hotel, this one might feel a little old school management! "

"Very nice place !"

"Execelente servicio e instalaciones "

"This is a great hotel to stay at. Quality, comfort and 5-star service. They are very helpful and there are a few people on the staff that are especially great. Add the breakfast buffet on and you will not be disappointed. Its an amazing spread for the price as long as you add it in advance."

"Nice hotel! Convenient to shopping and restaurants. Very helpful staff as well. "