2/10 سيّئ للغاية
Nyiko
7 أبريل 2025
عناصر نالت الإعجاب: النظافة، وحالة المنشأة ومرافقها، ومستوى الراحة في الغرفة
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
Terrible stay
Disappointment and frustration with the treatment I received during my recent stay at Thanda Manzi. Despite my expectations of a comfortable and welcoming experience, I was subjected to unacceptable behavior from the hotel staff at night yesterday at 21h40 when I was sleeping.
On 06April 2025, I arrived at the hotel and was initially greeted politely. However, as my stay progressed, I encountered several issues with the staff's attitude and behavior. Specifically, I was treated rudely and unprofessionally, which made me feel unwelcome and uncomfortable.
The situation escalated at 21h40
where I was essentially "chased out" of the hotel by the staff, who seemed more interested in rushing me out than in providing me with the service I had paid for.
At 21h40 i was woken up with my wife and I was told I need to pay more a R1000 extra in order to sleep there. Something that should have been addressed at check-in or check-out. Despite that I booked via Expedia where I get preferential rates. This behavior was not only unprofessional but also unacceptable. So I ultimately was forced to leave the hotel same night. And hence means I only paid R2732.20 to spend few hours there.
As a paying customer I’m still shocked and I expect a certain level of service and respect from the hotel staff. Unfortunately, my experience at Thanda Manzi fell far short of my expectations.
Nyiko
أقام ليلة واحدة (1) في شهر أبريل عام 2025