"It's a small lovely hotel. The staffs are nice but they dont speak much English. If you need pick up at train station, call them ahead. They dont answer emails or dont often check messages thru 3rd party. We booked thru Expedia, sent multiple messages, waited for 2 months, no responded. Luckily my cousin was in Tokyo for 3 months of work and she called the hotel for me. Many thanks to the driver. He waited for us at train station very late at night. The food was very good. The room are very clean and cozy. Private onsen was a plus. My husband who doesnt like to do onsen by himself, at this hotel he can do onsen with me. The view of yellow leaves from the out door onsen was super beautiful"