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"our room was nice."

"Clean room"

"We checked in as a bus load of students arrived and were told due to a convention, our room we originally reserved was not available. Our check in agent Julie quickly worked to find us another room and held our luggage while it was quickly prepared. We enjoyed a drink at the bar in the beautiful lobby and Julie called within 20 minutes to say the room was ready. Excellent service on a very chaotic day for their staff."

"Excellent and beautiful place to stay. I will definitely be staying here again for my next visit!"

"Staff was great, but our room had a strange smell to it."

"Perfect location! Closs to aquarium, World of Coca Cola, Children's Museum, and Centennial Park. Spacious room with a great city view. Concierge desk very friendly!"

"First time at this hotel and was very disappointed being a Westin property. Definitely older and long in the tooth! "

"The hotel staff was exceptionally friendly and accommodating from valet parking to the front desk which I truly appreciated. However, the overall condition of the facility fell well below expectations. Only 1 of the 4 elevators was operational in a building exceeding 20 floors, creating significant inconvenience. The carpeting throughout had a strong, unpleasant odor. The room itself was outdated, with heavily worn furniture, noticeable gaps at the bottom of the door, and chipped and scratched paint. Additionally, persistent foul odors in the room made the stay uncomfortable."

"Dated property and rooms. Could hear sounds from the neighbors room and hallway. Every time other rooms opened door felt as if someone was at our door. Had no sleep until 2 am because of the noises"