"Overall, a Pleasant Stay with Room for Improvement
My overall experience at the Residence Inn by Marriott was positive. The room was clean, the beds were very comfortable, and I appreciated the well-equipped kitchen, which included a stove, dishwasher, microwave, and refrigerator with its own ice maker. These amenities made the stay convenient and enjoyable.
However, there are a few areas that could be improved.
Breakfast Hours: The complimentary breakfast buffet closes at 9:00 AM, which I feel is too early, especially for guests who are on vacation and would like to sleep in. Extending breakfast until at least 10:00 AM would make a big difference.
Unexpected Charges: During check-in, I was informed of additional charges that were not clearly disclosed on Expedia when making my reservation. Hotels should ensure that all fees are communicated upfront to avoid unpleasant surprises.
Check-In Experience: The front desk employee spoke extremely fast while explaining the charges and hotel policies, making it difficult to understand what she was saying. A slower, clearer explanation would have made the check-in process much more welcoming and professional.
Overall, I enjoyed my stay and appreciated the cleanliness, comfort, and excellent room amenities. With better transparency regarding additional fees, improved communication at check-in, and extended breakfast hours, the guest experience could be even better."