6/10
Location is beautiful and the villas are nice. What you don’t know is that vrbo is just the broker for another company. Communication was horrible at the start with most questions through the vrbo app and got no reply. Turns out they just forwarded concerns (when they did) via email to the parent company- we learned this 7days before arrival. We had several problems using codes for doors and gates. It was finally with the help of another guest we were able to get into the gate- they explained most were confused as to how to sign in. The other issues were all maintenance- a couch needed for sleeping was broken and not notified of this problem, we had dryers that worked poorly and were clogged. Someone came out to solve the issue, but it did not work. 3 towels should not take over an hour to dry. We had a headboard that was so worn out it needed immediate attention to avoid serious injury, toilet that needed to be shimmed to avoid falling off the seat, a cooktop that took 34min to scramble eggs- the oven was another issue that by the end of our stay wasn’t worth even using. This wouldn’t be an issue, but I planned on cooking in this gourmet kitchen and brought provisions for such things. even a coffee pot had to be replaced because it needed to be cleaned. be sure to bring anything you need as the kitchen is only supplied with salt and pepper-Lastly- I inquired if the unit was ADA accessible and got no reply for higher toilet, elevator-hot 0 response.
Laurie C.
أقام 9 ليالٍ في شهر أكتوبر عام 2024