Find Luxury Hotels in Kalamazoo, MI

"Excellent service."

"The woman that always works 3rd shift, I believe she’s from Indiana originally, but she’s always so helpful, and very polite. She has great customer service! Everytime I stay here we always arrive super late, and no matter the time shes always very welcoming and never seems grumpy unlike other hotels when you check in late the employee working the desk is typically always grouchy, but her and I wish I could think of her name, she deserves a shining star! "

"The building is perfect for a conference. Parking in the garage directly across the street. The staff were very professional and friendly. I had an issue with part of the bill and they fixed it. They listened. Very meaningful! The gym, pool, sauna, and jacuzzi were all awesome! The elevators made me feel more safe. You can't get to a floor without tapping your card on a sensor inside the elevator and then pressing your floor number. Super cool!! Only odd thing is housekeeping comes every other day instead of every day. Which is fine. But then our housekeeper didn't come at all till we called front desk. Once we called she came right up. But still, shouldn't have to call."

"Excellent Management Team!"