"Myself, my daughter, and my Granddaughter and a family friend flew in from California and were greeted by the staff, very pleasant staff, and I believe the manager as well. They explained to me that we had just missed the worst storm ever in Chicago! However, their pleasantness was so welcoming. The manager even told me to grab some breakfast before I went up to my room because he knew that we were exhausted from that plane ride. I did not know what to expect at this hotel because I usually reserve with Marriott hotels, but Hilton really outdid themselves. Even the ladies that were serving, their breakfast were so kind. And it looked as if it came naturally, although they had a full hotel dealing with concerts, basketball tournaments, and baseball tournaments so kudos to the breakfast staff as well! I will most certainly search for Hilton hotels for my next trip. And because I booked through Hotels.com, I don’t think I earned any points for this visit so this is my honest review. And I almost forgot I love that. There was the option to hook up my own device, so I did bring my Chromecast and that way I was able to watch all of the shows that I wanted to watch and that I had subscribed to at home. Thank you, thank you thank you"