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"The hotel exceeded my expectations! First thing when we checked in we had a room bracelet that made it so easy to access the room without the old card method. The room's view is heaven, facing the beach and the staff used to clean the windows every day from the humidity so you can see the beach. Also, the shower is fancy and comfortable. The entertainment staff were so nice and made it fun on the beach and the pool. The food was delicious in all of the restaurants and we tried all of them during our stay. The hotel had a show for 2 hours every night, other hotels are so boring at night if you have kids and you can't hang out in the bar. If you have kids, the hotel has a whole kids' area that has activities for the kids all day. The staff were so professional and nice. Jose translated our conversation with the taxi driver and communicated well with him for an hour. Room service quickly responded to any concerns or requests, when we ordered food in the room it arrived in 10 minutes hot and fresh. When we had an issue with the fridge, it was replaced in 20 minutes. The hotel is very safe, they took the taxi driver’s information, DL, and ensured that he was coming to us and that we ordered him. I recommend the hotel to anyone and I will definitely go back with the family "

"10/10 will recommend to all !!!"

"Nice place. Smelled like fish due to excessive seaweed."

"Beautiful place "

"Friendly staff! Beautiful property. Only downside is I wish they gave us a property map or had maps posted around the resort. I got lost way too many times "

"I have never left a review for a hotel stay but it just wouldn’t be right to not give a standing ovation for the excellent service we had at this resort. Before my arrival I had come across a few reviews that were negative so I had to stop myself because I didn’t want it to impact my experience. I’m glad I did. This was the most beautiful and most clean resort I’ve stayed in. We did not have a single issue with our room or the service . Every single person at this resort was beyond phenomenal. The people here and in playa del Carmen are some of the nicest, friendliest and positive people. Every single worker and I mean every single one had a smile and seemed to genuinely be interested in getting to know us and was happy we were staying at the resort. The view is amazing and it’s direct access to the beach. There are chairs to lay out at the beach so you don’t have to worry about that. Our stay was short and we didn’t get to try all the restraunts however the ones we did try were excellent. The food was fresh and good. Asiana was probably one of my favorites and Pelicanos as it has a beach view. As soon as you arrive you are greeted with fresh drinks and a cool towel. It’s a world class luxury experience. You are well taken care of and greeted with one of the most luxurious scents that is emitting from this air diffusing device they have. You literally can smell it outside the hotel. My friend and I loved it so much we plan on purchasing one."

"The best resort in Tulum Kids friendly and affordable"

"perfecta para pasar unas vacaciones inolvidables, la atencion es excellente ."

"Great service"