Residences in Katana

"Friendly staff, good room, pool and airport pickup service"

"The rooms were nice and clean. The pool had an amazing view and nice poolside food and beverages. The breakfast buffet was great with lots of variety and the view was calming. "

"It was great"

"We stayed here a second time only because it’s close to the airport, but unfortunately had the same issues again. The air conditioning wasn’t working, and the staff were not helpful, so we didn’t bother reporting it this time. During our previous stay, we were moved rooms due to AC issues, but were then woken early by loud music, and nothing was properly resolved. We also found one of the night staff members quite rude and unhelpful. We received conflicting information about airport transfer, and he refused to assist, even interrupting another staff member who was trying to help. Overall, very disappointing. As paying guests, we expect a comfortable stay, especially after a long journey."

"Very well appointed hotel, comfortable rooms, good health facilities and spa, really nice breakfast, but the nicest thing was the staff... friendly, helpful, polite and engaging "

"The location and historic charm are amazing! Having breakfast or dinner whilst right beside the ocean is a rare opportunity in the middle of a Capital city. The rooms are a little dated and hotel could do with a birthday. "

"Good"

"The staff at this hotel are exceptional; I've never encountered such helpful service during my travels through over 30 countries. They go above and beyond to assist. When I booked a car and the driver was delayed, the staff quickly ordered another one through their phone and guided the driver exactly where to go. Despite being a little late for our intercity train, their support was outstanding—they even texted me to confirm I boarded the train. I didn’t miss it. That’s how caring they are. They are truly some of the best staff in the world.😍😍"

"I was given a lovely, friendly welcome. My room was super-clean and very comfortable. The egg hopper was THE BEST and is now my new breakfast favourite!"