Guest Houses in Kataragama

"スタッフの対応が納得できない。"

"It was extremely difficult to check out. They do not have the facilities for customers to use a credit card. The girl at the front desk is nice but she is over worked; she cooks, cleans, wait tables and acts as thr receptionist too. The room was not ready at 3:30. The owner does not have much understanding about working with Expedia.com. He spoke to me rudely on phone and I do not think he and his staff are properly trained in hotel buisness. It was a mess at the checkout time and they insisted...

"First of all, when I went to 'Palugaha pilgrim resort' it was locked. Even the mobile was not reachable. I had booked this thro' Expedia. Fortunately the auto rickshaw driver was knowledgeable about the place so took us to a nearby place. This did not have any name but there was someone to entertain us. He claimed that was the Palugaha resort & also said there was no intimation from Expedia reg my booking. However, he was kind enough to arrange the room for us. After that, everything was fine....

"Great stay and great service. The hotel was overbooked, so our host went out of his way to find us a nicer room nearby. Also did the safari through the hotel - couldn't of asked for more!"

"Guy who worked here did not speak english at all. And we didnt get our room when we arrived because the owner said there was some payment problems even tho we showed the booking refrence."