"Staff was kind and obliging"

"Great hotel. The gym was good, but they opened up later than scheduled. Their restaurant was good and there are other restaurants across the street. The rooms were excellent. Safe area. Beautiful hotel too. The cons: WiFi was weak in the second room that I was given. It was strong in the UZI building, so request that building. The pillows were not good. They did not provide shampoo, but I brought my own anyway."

"The check in process was an absolute nightmare. I had a confirmed booking with Expedia, but on arrival it was clear something was wrong when they asked me to have a seat - for 2 hours! The hotel had given away my reservation for a 1 bedroom and simply cited they overlooked Expedia. Wow. So they put me in a studio thinking I wouldn’t notice? I had to go back down again and wait even longer. The front desk manager, hotel manager and even the general manager shook my hand as if that was going to...