"My wife and I stayed here for our 20th wedding anniversary last night, and upon check in our key didn’t work. I made the trip all the way back from the fifth floor to get the key reprogrammed, and went up again, and it didn’t work again. Third trip to the front desk, we were given a different room, but upon opening the door it reeked of smoke, either cigarette, or possibly marijuana. At this point, we were given a third room, but the view from the third room was of the ugly pipes on the roof on the back of the building, even though we had requested and paid for a room with a view. Finally, we were given a fourth room, which finally was acceptable. It got better briefly, especially after they told us that the first round of drinks would be on them at the on site bar. That being said, we were still charged for the drinks at checkout, I had to ask for them to actually honour their offer of the first round free, and we were also billed for breakfast, even though we had booked a rate that included breakfast. I’d even asked the server what I was able to get within the confines of the breakfast package, and was told that we can get anything on the menu, and it would be covered by the breakfast credit. However, at check out we were initially build $56 for the not free free drinks, and the breakfast that was only partially covered. After arguing that came down to $28, but the fact is when the first round is supposed to be free, and breakfast is supposed to be included, it should be $0"
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