Does Heaven Restaurant & Boutique Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:00 PM.

Is Heaven Restaurant & Boutique Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Heaven Restaurant & Boutique Hotel?

Self parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at Heaven Restaurant & Boutique Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Heaven Restaurant & Boutique Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Heaven Restaurant & Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 35.00 per vehicle applies.

Where is Heaven Restaurant & Boutique Hotel located?

Located in the heart of Kigali, this spa hotel is 0.4 mi (0.7 km) from Union Trade Center and 2.7 mi (4.4 km) from Kigali Convention Centre.

Heaven Restaurant & Boutique Hotel Reviews, Deals & Photos 2025

8/10 Good

Andy

10 April 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly & helpful staff, high-quality dining, great amenities & reasonably-priced. Really enjoyed my stay & would thoroughly recommend this hotel.

Stayed 1 night in Mar 2025

10/10 Excellent

Brenda

5 November 2024

Liked: Cleanliness

Great food and atmosphere

Stayed 2 nights in Nov 2024

8/10 Good

Adam

5 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel, overpriced restaurants...

Stayed 2 nights in Jan 2025

8/10 Good

Paul

9 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Dinner at Fusion Restaurant was FANTASTIC

Stayed 1 night in Dec 2024

10/10 Excellent

Chris

13 September 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Overall, we had a great experience. The staff were friendly, the room was clean, and the food in the restaurant was excellent!

Stayed 1 night in Sep 2024

10/10 Excellent

Vivian

13 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Absolutely amazing experience at Heaven (aptly named). Delicious food, out of this world massage and a beautiful spot all round! The staff are so friendly and kind.

Stayed 1 night in May 2023

8/10 Good

Paul

14 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food in the restaurant ( fusion) os expensive

Stayed 3 nights in Dec 2024

10/10 Excellent

David

9 September 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was perfect as usual

Stayed 2 nights in Sep 2022

10/10 Excellent

Veronica

16 February 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Experience

Excellent stay. Did not expect that it would be so nice. Everyone in the hotel goes above and beyond making sure everything is fine. Everyone is extremely nice! I recommend this hotel to anyone looking for a wonderful experience

Stayed 2 nights in Feb 2024

2/10 Terrible

mahendra

1 June 2025

Disliked: Property conditions & facilities, room comfort

I think we had a member of staff at the reception who was not at all helpful. The booking for messages was nonexistent even 1week in advance.We one person eventually managed to get a booking interrupted several times and also noticed that the staff doing the messages were sitting ideal and chatting despite us being told they are all fully booked with no break.

Stayed 1 night in May 2025

10/10 Excellent

Sean

3 August 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great deal for the price!!! Has everything you need and if you need help with any accomdations for your activities .. they can set it up. Hotel is amazing!! My only complaint is that the price to dine in is really expensive. Even a simple coffee, red bull energy drink, or milkshake is 3 times more expensive that what you can get in the city.

Stayed 1 night in Aug 2024

8/10 Good

Jennifer

26 December 2024

Liked: Staff & service, property conditions & facilities

The staff and restaurant were great. Having been there a few years prior, I saw the decline in the upkeep of the room--especially the bathroom. Although we did not stay on the retreat side of the campus, I think we still deserved a room that did not have European hair all over the place and a mold-free bathroom. Even after asking for a deep clean, the shower was left in the same condition.

Stayed 5 nights in Dec 2024

6/10 Okay

harry

19 February 2023

Liked: Cleanliness, staff & service, property conditions & facilities

We liked the price of the room and the privacy. We didn't like how the property was separated and we had to walk on the road to get to the pool and restaurant. The restaurant prices were ridiculously high so we only ate the included breakfast and ate somewhere else for other meals. Outside space around the hotel was very small.

Stayed 2 nights in Feb 2023

8/10 Good

Laurie

19 November 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great but get the right room!

This is a very lovely hotel. I stayed there a couple of days, left for a couple of days and came back again. The room I had in the newer part of the hotel. The first time was absolutely lovely. The service is great and they have a nice pool and it’s a good location. It’s also a few steps away from a very very nice restaurant so that’s very convenient. But the room I had when I came back was an older part of the hotel, and it just wasn’t as nice. It wasn’t terrible, but it was much older and smaller and less light and airy.

Stayed 1 night in Nov 2023

6/10 Okay

Sandra

25 January 2023

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Breakfast is super. Staff are adorable. But….Turn down service is inconsistent- I got nothing for two nights and then service on the last night (but only because I asked ) holes in the mosquito net- television was broken- Was fixed on the third night. Heaven can do better than this. This is my fifth stay - I love the breakfast and breakfast service but each stay has been blighted by inconsistency’s in the rooms.

Stayed 3 nights in Jan 2023

10/10 Excellent

RENEE

30 September 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great setting with greenery all around. Lots of security 24/7. Gym, bar lovely. Nothing close to walking to as of shopping though.

Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

24 September 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent breakfast, clean facilities, and easy check in.

Stayed 1 night in Sep 2025

10/10 Excellent

RENEE

22 September 2025

Liked: Cleanliness, staff & service

friendly staff, very clean, gym pool and all the facilities are exceptional

Stayed 3 nights in Sep 2025

8/10 Good

Alexander

11 September 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There is 2 properties for this hotel. The Boutique & standard hotel. We stayed in the standard. It is very safe with security 24 hours. The staff are very helpful and can arrange anything. The rooms a clean, heaps of storage, goid ensuite and comfy netted bed with A/C. Decor is dated. Free WiFi and great breakfast. They have a excellent pool and offer gym, yoga and free massage. They can arrange tours and transport. There are bars and restaurants within 15 minutes walking of hotel. We found it safe as the area seemed business like. We walked to a great restaurant called The Bistro. This Kiyovu district has a mall with shops and is a 15 minute walk from the hotel.

Stayed 1 night in Sep 2025

8/10 Good

Lisa

15 August 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was beautiful! So close to city center but you would never know it as it is built in the landscape and looks like a private tropical retreat The staff could not do enough for you and very notable that they cared about every experience The food was spectacular. We had breakfast lunch and dinner there. Our group did the wine pairing 6 course dinner. Do not miss this but skip lunch and go hungry. The meal and wine selection was to perfection. The bartender complimented each portion of the meal with a beautiful description of each wine with its origin! Just amazing! I highly recommend the seamstress to make you or a loved one something special. I had them make my son a shirt and I just showed her a picture of him!! It was a perfect fit. So special! We also had our laundry done and I would highly recommend that if you have a lengthier stay A few things that could improve - outside our boutique room 108 early morning was the employees starting their day just gathering and talking but woke us up. They were doing nothing wrong and unaware of their conversation waking us It was also the spot if some power washing cars and whatever other items and that started at 6 am. The evening receptionist caused confusion ever transaction. She actually forgot to check us out and called us and asked us to turn around and come back. If you know the traffic to airport in Kigali you will know that is not a request to be making. She needs more guidance as she is in training Great stay!

Our little enclosed patio in the boutique room

Stayed 4 nights in Aug 2025

10/10 Excellent

Shelley

5 August 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely loved the charm of this hotel! Everything was easy from check in to check out. Immaculate facilities! Great spa- great massages. The food was delicious. Especially breakfast! I would absolutely stay here again! Lots history too with the family. Check out A Thousand Hills to Heaven.

Stayed 1 night in Jul 2025

10/10 Excellent

Gerald

1 August 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Medical mission team

The staff was more than accommodating, the grounds were beautiful, the food was fantastic.

Stayed 1 night in Jul 2025

10/10 Excellent

Kermit

16 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great location in a safe, clean, leafy green, quiet neighborhood within walking distance to the Central Business District of Kigali. The staff are very friendly and helpful, and the huge buffet breakfast in the lush garden setting is wonderful. I ate dinner at the restaurant at least 4 times while in Kigali, and each night it was very nice, with wonderful menu choices, attentive staff and a relaxing dining atmosphere. My room in the 4-star hotel was nice for one person, but would probably be very tight for 2 people. I liked the balcony, high ceilings, and colorful African decor. There was a mosquito in my room, which was a bit strange, but there is mosquito netting over the bed, which was nice. My only input is that it would be nice if the property had a free shuttle service to and from the airport. The price they charge for this is outrageous given the distance involved -- even by American standards -- and I chose to find another way. But many of their competitor hotels offer if, and I doesn't seem like it would be that difficult to step up and match the competition. FWIW, I nearly chose another hotel because of this detail.

Stayed 4 nights in Jun 2025

8/10 Good

Deborah

12 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Really great for holidays but not suitable for business travelers.

Stayed 10 nights in Apr 2025

10/10 Excellent

Thomas

31 May 2025

Liked: Cleanliness, amenities

Great staff, super clean, great location

Stayed 3 nights in May 2025

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