M Apartments & Hotel is where luxury meets convenience. Treat yourself to a rejuvenating massage at the spa, take a refreshing dip in one of the 2 outdoor pools or children's pool, and stay connected with free in-room WiFi. Savor fine dining at The Restaurant and unwind with dry cleaning/laundry services and concierge services.
Check-in start time: 12:30 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Check-out
Check-out before 2:00 PM
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Christmas Eve (December 24) Gala Dinner per adult: USD 50
Christmas Eve (December 24) Gala Dinner per child: USD 30 (up to 15 years old)
Valentine's Day (February 14) Gala Dinner per adult: USD 100
Valentine's Day (February 14) Gala Dinner per child: USD 50 (up to 15 years old)
We have included all charges provided to us by the property.
Optional extras
Late check-out fee: 50 percent of room rate (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
Pool access available from 8:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Frequently asked questions
Does M Apartments & Hotel have a pool?
Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:30 AM–10:00 PM.
How much does it cost to stay at M Apartments & Hotel?
As of 22 May 2026, prices found for a 1-night stay for 2 adults at M Apartments & Hotel on 4 June 2026 start from AED 497, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is M Apartments & Hotel pet-friendly?
No, pets are not allowed at this property.
What time is check-in at M Apartments & Hotel?
Check-in start time: 12:30 PM; Check-in end time: 12:30 AM. Late check-in is available during limited hours.
What time is check-out at M Apartments & Hotel?
Check-out is at 2:00 PM. Late check-out is available for a 50% fee (subject to availability).
Where is M Apartments & Hotel located?
Situated in Kigali, this hotel is within 2 mi (3 km) of Union Trade Center, Gikondo Market, and Kandt House Museum of Natural History. Ntarama Church and Kigali Business Centre are also within 3 mi (5 km).
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Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.0
Cleanliness
8.0
Amenities
9.0
Staff & service
8.0
Property conditions & facilities
Rating 10 - Excellent. 1 out of 3 reviews
10 - Excellent
1
Rating 8 - Good. 0 out of 3 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 3 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 3 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 3 reviews
2 - Terrible
1
Reviews
Verified
6/10 Okay
Dobbie
24 October 2025
Liked: Staff & service
The hotel was average compared to some of the hotels in the area. The breakfast menu could use some improvements. The staff was friendly and very helpful the location of the hotel was good central to many other amenities.
Dobbie
Stayed 4 nights in Oct 2025
Verified
2/10 Terrible
Verified traveler
24 June 2022
SCARY EXPERIENCE
We arrived at the Hotel following a Booking Conformation available with the hotel . Unfortunately we were shocked to see that the Sales Manager of the Hotel was not ready to accomodate us inspite of us making the payment already. Further, he was not ready to CANCEL the booking OR HELP FOR A REFUND or Find a accomodation elsewhere OR Speak with the Hotel.com to resolve the case. The Manager said we had hacked into their system for booking and they even interogated us to the security by taking our Passport Pictures (Insisting that we are a threaten to the security of the hotel) and did not let us leave . Not to mention they did not even Apologize after the incident was clear that we did nothing but just made a reservation online just like anybody . Very scary experience after travelling to more that 20 countries . I will never suggest this hotel .Very unprofessional way of handling a online reservation .