The Mirror Hotel

Property class: 4

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Reviews

3.8 out of 10
A poolside bar, a terrace, and a coffee shop/cafe are just a few of the amenities provided at The Mirror Hotel. Take some time to relax at the onsite spa. Be sure to enjoy Italian cuisine and more at the two on-site restaurants. In addition to laundry facilities and a bar, guests can connect to free WiFi in public areas.

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Gym
  • Bar
  • Laundry

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About the neighborhood

Remera, a neighborhood in Kigali, is home to The Mirror Hotel. Kigali Golf Club and Fazenda Sengha Recreation Center are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Kimironko Market and Kigali Business Centre. Looking to enjoy an event or a game while in town? See what's happening at Stade Amahoro or BK Arena. Visit our Kigali travel guide
Map
KN 5RD Near Kisimenti Roundabou, Kigali, 250

What's nearby

  • Stade Amahoro
    13 min walk - 1.2 km
  • Rwanda Development Board
    17 min walk - 1.5 km
  • BK Arena
    19 min walk - 1.6 km
  • Campaign Against Genocide Museum
    3 min drive - 1.9 km
  • Kigali Heights
    3 min drive - 2.3 km

Getting around

  • Kigali (KGL-Kigali Intl.)
    10 min drive

Restaurants

  • Luma & Lua
    20 min walk
  • Question Coffee
    16 min walk
  • Master Grill
    6 min walk
  • Freedom Restaurant (Luwombo)
    5 min walk
  • KFC
    11 min walk

About this property

The Mirror Hotel

  • Upscale hotel located in Remera
  • Consider a stay at The Mirror Hotel and take advantage of a poolside bar, a terrace, and a coffee shop/cafe. Take some time to relax at the onsite spa. Be sure to enjoy Italian cuisine and more at the two on-site restaurants. In addition to laundry facilities and a bar, guests can connect to free WiFi in public areas.
  • You'll also enjoy perks such as:
    • An outdoor pool and a children's pool
    • A 24-hour front desk, smoke-free premises, and a front-desk safe
    • Luggage storage, an elevator, and free newspapers
    • A TV in the lobby
  • Room features
  • All 60 rooms have amenities such as free internet and sound-insulated walls, as well as free newspapers and free bottled water.
  • Extra conveniences in all rooms include:
    • Bathrooms with jetted tubs
    • 32-inch flat-screen TVs with premium channels
    • Electric kettles, daily housekeeping, and electrical adapters/chargers

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 4 floors
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property
Children under 15 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does The Mirror Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Mirror Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Mirror Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Mirror Hotel?

Check-out is at 11 AM.

Where is The Mirror Hotel located?

Located in Remera, this spa hotel is within 1 mi (2 km) of Stade Amahoro, Rwanda Development Board, and BK Arena. Kigali Heights and University of Kigali are also within 2 mi (3 km).

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Reviews

The Mirror Hotel Reviews

3.8

4.8

Cleanliness

5.6

Location

4.2

Staff & service

4.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 17 reviews
Rating 8 - Good. 2 out of 17 reviews
Rating 6 - Okay. 3 out of 17 reviews
Rating 4 - Poor. 2 out of 17 reviews
Rating 2 - Terrible. 10 out of 17 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't refund my money
Stayed 1 night in May 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Currently not operating!

The hotel was under renovations when I went there so I could not stay. When hotels.com attempted to email and call the hotel to confirm a refund with them via email and phone, they did not respond - so I may just be out the money and never stayed there.
Stayed 2 nights in Jan 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel

WORST HOTEL SERVICE EVER! After flying from brussel Airport, just wanted to do my test and sleep. Lucky i found a new hotel Woud Never recomend this hotel for Europees are as last min boeking
Stayed 1 night in Sep 2020
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The sweat stained pillows had no covers, the walls had water damage. The room had a stale smell to it. The bathroom was dark and dingy but had excellent heated and pressured water
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Horrible, loud music from opposite club till 5 am every day.
Stayed 1 night in Aug 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth your money

Service was devastatingly poor. My first night I was checked into a room that was not clean and the toilet was not working. The bed was extremely small and mattress completely worn out. The hotel could not also keep control of the noise levels in the hotel as there were rowdy guests staying in my floor who kept up and made noise all through the night. The breakfast menu was very disappointing- for instance on Thursday morning the only options available were vegetable soup, french fries and boiled eggs. Service at the restaurant was also extremely slow with food orders taking up to 1 hour and waitpersons quite slow in approaching and responding to customer queries. I would strongly not recommend for either a long or short term stay. You might have to reconsider removing the hotel from your listing to protect your reputation.
Stayed 2 nights in Jul 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible experience of this so called Mirror Hotel. I had booked the hotel through Expedia and reservation was confirmed. But when we reached to the hotel in the evening, they said there is no vacant room reserved for us as confirmed during booking.. How can a hotel say like this ??? They transferred us to a hotel called Classic Hotel. But the facilities there were not up to he standard what we booked and paid. So I recommend all the guests not to book this Mirror Hotel. Narayan Bhattarai emeil: bhattaraikainlo@hotmail.com
Stayed 2 nights in May 2019
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Room comfort
The was very noisy, very loud music till very late. Bathroom very poor.
Stayed 4 nights in Sep 2018
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Was just okay

Helpful staff, the bedsheets needs whitening; It doesn’t look clean. The reading table needs a reading light, the room is not bright enough and the more so for reading/working
Stayed 1 night in Sep 2018
Verified review

2/10 Terrible

Disliked: Staff & service, room comfort

Terrible, terrible hotel. Avoid at all costs.

The staff at this hotel are deeply incompetent. Every mistake that they could have possibly made, they did. They lost my booking. They tried to charge me at checkin, despite having prepaid in full through hotels.com. I booked a suite. They gave me a normal room. They forgot about my laundry - twice. They failed to clean my room or replace the used shampoo. It was so bad that I ended up checking out a day early and going to a different hotel. When checking out, they tried to charge me for another guest's meals. What a bunch of amateurish fools.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Nært flyplassen, ikke for lange opphold!

God frokost og ok seng, men det var mye støy på utsiden av hotellet. Det var ikke varmt vann i dusjen. Bassenget hadde grønt vann
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

The Mirror Hotel, Kigali, Rwanda

lInitially the hotel seemed nice.We quickly learned it should have been a 2*, (definitely NOT a 4*). We didn't get the welcome drink we were promised. Free wifi that was advertised never worked; we weren't able to check into our flight in advance. The shower in our room had no hot water;the shower from the room above us was leaking into our shower. Our friends' sink had no cold water.At dinner, nice view by the pool, but we were in complete darkness & couldn't read the menu. We asked for some light; they offered nothing. We had to go back to our rooms to get flashlights. Ordered pizza;30 min. later we were told the pizza oven wasn't working. So we ordered BLT's; 15 min. later we were told, sorry, they had no bacon. We ended up with a hamburger that was mediocre. The rooms were small and in need of attention. Our friends' room had wires sticking out from the walls where outlets hadn't yet been attached, and places that needed plastering or simple detail work to clean up paint overspill. The worst, however, was that we stayed here to get a good night's sleep before a very long flight the following day. The place next door is a night club, and all night long we could hear yelling & very loud voices as if we were in a tunnel (even wearing ear plugs). Oh yes, then there was the cigarette smoke that wafted up into our room all day & night, even though it was a non smoking room. The only reason I'm giving it 2* is because of appearance. But you can't tell a book by its cover.
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service

They are many other choice than this hotel

This is a new hotel, The hardware is okay, no complaint for Rwanda standard. BUT BUT, the service is terrible. There is no TV channel, no WiFi in the room(It was stated TV and WIFI provided in rooms), I called the reception asking for service many times, after 2 hour nobody came, I called again the reception said very rudely "I know, but I do not care" and hung up. The software is terrible, other than software the rest is okay.
Verified review

2/10 Terrible

Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Je demande mon remboursement svp!!!!

Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort