6/10 Okay
Brandon
Traveled with family and small children
29 May, 2024
Liked: Cleanliness
Disliked: Staff & service
Be prepared not to get any sleep. The Fairmont has roosters all around the property that continually make loud noise. Even throughout the night you can hear the roosters from your room. We did not get any sleep at all. In addition to the roosters, the dining options are limited. Unless you like seafood, not much to choose from. The service at the pool restaurant was terrible and extremely overpriced. My daughter ordered a smoothie and it was never brought to our table. When the waitress brought our food we told her we never got the smoothie and to forget it. About 5 minutes later the waitress ends up bringing the smoothie to my daughter after I specifically told her to forget it. I was thinking she would comp the drink and she still charged us. We also ordered the kids Mac and Cheese which looked like it was leftovers from the day before. I would not allow my daughter to eat it, it truly was that bad. Nevertheless, we ended up paying our bill instead of complaining. But I promise you I won’t be back. Lastly, we prepaid the breakfast for me and my daughter who is 12 years old. I guess any kids older than 12 are charged a surcharge to order off the kids menu. Also, any kid over 12 is charged adult pricing for breakfast. Every morning at our breakfast. (Again this was prepaid) I had at least 3-4 workers ask how old my daughter was. I had to explain to them daily that she is only 12 years old. One time they decided my kid was over 12 and tried to charge her the adult rate.
Brandon
Stayed 5 nights in May 2024