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"The check-in was very poor as Wendy took a long time , gave off a vibe that she was displeased with us and only spoke with my wife. When we had problems with the room key not functioning, she told us that we had not closed the door correctly. When we mentioned that the water temperature in the shower cycled on its own from hot to cold to hot we were told how to operate the handle as if we had never used a shower before It also seems that security for strangers using elevators is also lax. There are other good hotels in the area such as the Hyatt and the Hilton. They are both superior "

"I love this historic hotel that was I think originally a monastery. The rooms surround a garden It’s in a great location , Hidalgo park and there’s a Starbucks next door. There’s a small pool on the top level that overlooks a cathedral! They serve a lovely breakfast in the mornings to get your day of cenote swimming or visiting of Great Mayan Ruins.For the cost you can’t go wrong. Don’t forget to go to Amaro for wonderful live music and diner. Right around the corner! Let’s pot it this way, "

"Staff was friendly and helpful, especially Luis and Carlos! The property was clean and well attended. "

"This hotel is well located, and has on-site parking which is a rarity around there. The staff were friendly, most especially the valet who does a wonderful job and seems to genuinely enjoy doing it. Room was good. I found near the entrance had a strong perfume smell, but was fine once you got past that. Other than that, they didn't seem to do anything about people smoking right outside (ironically right in front of the no smoking signs). I found I was allergic to whatever they wash the towels in, and ended up having to use my travel towel, but I'm in no way holding it against them, that's a total niche just me problem. Despite that, I have no hesitation recommending this hotel to others, and would consider staying again. "

"Front desk Staff should be more friendly "

"Casa Loreto is a beautifully renovated old hacienda, elegant, sophisticated and timeless. We stay six days and enjoyed the pool, and steam bath. Our room had a patio with a hot tub. The hotel is located about a 25 minutes walk from the Main Plaza and Montejo Avenue. One complaint is their restaurant, it is not good and not recommended. "

"Very nice, basic hotel with an excellent location and friendly staff"

"This is a very outdated and ugly hotel. The only thing good about it is the location. Rooms messy, lighting terrible throughout, AC noisy, dining room ugly and dirty."

"Everything was good except there was no hot water in the shower."