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"Ibid Styles Nairobi remains a great value though the some changes are for the better - additional seating areas for the ground floor restaurant - and some are worse - enclosing all outdoor spaces that were previously open, such as the rooftop areas (why?) and even ones on the ground floor. The good: The beds are still comfortable enough though harder since I suspect they no longer use the Heavenly Mattress. The sheets are crisp and clean, the staff very attentive, the general decor of the rooms and public spaces make the hotel inviting. It appears that management does not pay attention to detail: There was water dripping from the ceiling in the main restaurant, the main floor men’s room could have someone fix fixtures, dings and bumps around the hotel, things that a walkthrough with a checklist would solve. Even though a painting and other maintenance is underway, rather than disguising materials as would be done in the rich economies, junk is easily seen on the mezzanine level. Why is a third-world standard being used? Stop letting the staff down."

"I travel a lot… Spend a lot of time in hotels all around the world… And this is one of the nicest places I’ve ever stayed. Courteous& & attentive staff and an impeccably clean & beautifully arranged layout throughout the hotel. And the breakfast… Not to be missed.!!"

"It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips. "

"Excellent time. Wonderful place, great staff. "

"HIGH QUALITY THROUGHOUT. PROXIMITY TO THE AIRPORT VERY IMPORTANT SINCE TRAFFIC OUTSIDE THE PERIMETER CAN BE VERY SLOW"

"Very clean and modern hotel just outside the central business district"

"Very Safe! Staff was excellent! Food delicious!"

"The staff and managers are very customer service oriented, especially the night manager MOSES and the Reservation Manager, Lillian. WAY TO GO!!! ASANTE SANA SANA SANA!!!"

"Overall westland is considered safe and one of the best in Nairobi, but it is still advisable to not venture alone after dark, even coming back at night from the near by malls. "