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"There is some small problem with the rooms facilities. But you will find a very pleasant experience with staff there are so kind and very much caring. Specially a very kind lady who works at the restaurant. Dear pushba . Wishing all the best for her and other staff members."

"Great service and staff. Clean."

"From arrival, it’s clear this hotel runs on meticulous care and thoughtful design. The building is spotless—corridors gleam, common areas feel fresh—and maintenance is impeccable. Our room was a masterclass in planning: clean, comfortable, beautifully laid out, with stunning, never-tiring views of Kathmandu. Thoughtful touches—excellent lighting, practical storage, and a truly comfortable bed—made it feel like home. Dining is a highlight. Multiple on-site options deliver consistently high quality and warm service—from relaxed breakfasts to refined dinners. Rooftop spaces steal the show: a serene pool with panoramic views, a stylish sunset bar, and a well-equipped gym that actually motivates a workout. Fast, reliable internet throughout made staying connected effortless. We were there during the Gen Z protests, and this is where Mercure Kathmandu truly shone. Staff were calm, composed, and extraordinarily professional. Thoughtful safety measures—discreet yet effective—kept us reassured without ever feeling confined. They acknowledged what was happening outside while maintaining a comfortable, normal atmosphere. Communication was clear, empathy genuine, and care above expectations. While we’d love to name individuals, every team member was exceptional—from front desk and housekeeping to dining, security, and management. The seamless coordination, especially under pressure, was remarkable. We wouldn’t hesitate to recommend Mercure Kathmandu."

"Every single employee of this property was very polite, helpful. I highly recommend this hotel if I can give 20 stars . I would "

"Faultless. The most beautiful stay. "

"Uts close by most of embassy and thamel "

"I thought the hospitality was superior. The food was incredible! I loved everything about my stay!"

"Centrally located, clean, safe. Tye staff is very professional, helpful, and gentle."

"The front desk staff were absolutely fantastic — very efficient, professional, and friendly. I was extremely happy with their service. The breakfast was also excellent. There was a wide variety of food, and the chefs, serving staff, and supervisors all provided outstanding service. The coffee was among the best I’ve had in Kathmandu, and the latte service was impressively quick. I’m leaving with wonderful memories of my stay at the Hilton. "