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"Wonderful hotel, unique experience. Loved every minute of the onsen’s, the spa, and Hakone."

"Place is at convenient location except it was a bit difficult to find in the beginning since the entrance is on 4th floor. The place us clean and spacious. "

"The hotel is beautiful and a nice retreat, but the hotel staff goes above and beyond to make sure you have a wonderful and welcoming experience."

"Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights. "

"Nice and clean rooms with firm beds. Excellent breakfast included. Had a good stay with family before heading into Hakone the next morning. "

"Very convenient location, quiet, clean, large and comfortable room. Daily housekeeping. Very good value for money. "

"Staff was attentive, prompt, and kind. I stayed for four nights; one night I had forgotten to book a time slot for the onsen, and they still made sure I had one later in the evening. Above and beyond. Thanks! "

"Always a great time staying here. Nice little bar and very convenient location. "

"It's a very convenient location at above the Shin-Yokohama Station. When you have large luggages, this is the place to be. We also love the view from this hotel. We love the breakfast at Loyal Host at the lobby level. We will definitely go back to this hotel next time when we are in town."