2/10 Terrible
AHMED
10 September 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I left this hotel two days early because of unprofessional staff and a toxic environment. Within the first minutes of a massage session, employee Gökhan acted disrespectfully. I reported it calmly, but nothing was done. He still sits at the spa reception, continuing the same behavior.
The local managers have no authority. Even the woman manager had to call higher bosses instead of acting directly. It’s also obvious the staff are underpaid and unmotivated, which shows in their behavior. Management doesn’t care about professionalism or respect, only about keeping the business running at the lowest cost.
Only Yusuf at the front desk was professional and spoke English, you’re lucky if his shift covers you. The building feels old, the spa is full of fake plastic plants, and the atmosphere is the opposite of relaxation.
Foreigners should think twice before coming here. This is not the standard of a true 5star hotel. The water may be thermal, but the staff create the opposite of relaxation.
AHMED
Stayed 3 nights in Sep 2025
