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"I had a very bad experience with Hyatt Place Frankfurt Airport. I booked 4 rooms through Hotels.com and later cancelled the bookings as per the cancellation policy. I also received cancellation confirmation from Hotels.com. However, the Hyatt staff is not accepting the cancellation and is still asking for payment for all 4 rooms. Additionally, an amount was deducted from my credit card without my knowledge or approval. I am extremely disappointed with the way this issue has been handled. The hotel staff was not cooperative or humble during the discussion, and I did not expect such poor customer service from Hyatt. Thanks"

"The breakfast was amazing. So much variety for a free breakfast. Loved everything about this hotel. And free shuttle to venice and to airport was perfect"

"Easy and smooth check IN process. Good location. Helpful staff, I would stay here again. "

"Nice hotel in great location!"

"Staff was helpful and competent. Shuttle worked like a charm. Late evening sandwich and service was great. We will stay with you hem again."

"The fridge in the room wasn’t working."

"Great service "

"Clean room , perfect location to get to the airport by walking ."

"Good breakfast"