"Spa is on the small side, but so is the hotel. It is well kept, saunas are hot. No staff"

"Magical location, really romantic and serene. We stayed at the castle which was a great and unique experience. We had a little issue with the toilet seat and the room was a bit small but I guess this was part of the charm of the place. Staff were really nice and friendly especially the somellier, yet some of them were very young and clearly needed some additional training. However, breakfast was nice and wine and rakish were divine. Place has so much charm and is really really unique."

"Sin lugar a dudas uno de los mejores hoteles en los que he estado nunca. El edificio es precioso en una casa del renacimiento búlgaro. Decorado con mucho gusto. Habitación súper amplia con un montón de detalles, agua, botellita de vino tinto, blanco. Recibimiento con copa de vino. El spa expectacular y qué decir del desayuno, delicioso. No es bufet pero nos ofrecieron 5 tipos diferentes de desayuno completisimos, que nos dejaron elegir tantos como quisiéramos, pero con uno tuvimos suficiente. El...

"Hotel admin forced us to pay additional fee stating that the price on the Expedia was wrong. Part of the pool was closed. The other part is offered for additional fee. The room bathroom was overflowed with water from the shower. There is not air-conditioner in the room."

"Excellent service. Staff very friendly. I had an appointment - very spacious. Quiet. In a park and 7 min walking distance to the cosy centre "