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"The hotel is close to train station. Its clean and decent room size. Front desk very friendly amd helpful. Malwina assisted us with our trip to the Jungfrau region. They have free breakfast too. We stayed here for 4 days. Highly recommended."

"My room was not made up when I checked in. With no front desk immediately available, it took me a while to reach someone via the app, and was also put on hold in the process. Not really what you want when you check into a hotel. Once I finally got hold of a staff member in the property, they were actually very accommodating and gave me an upgrade. All in all, not bad, but I wouldn't stay again given the relative high price and the possibility of having another 'online' disappointment. The public area was beautiful and well-appointed, but I could not help but get the feeling that the owners invested in that instead of their staff. This business model puts all of the onus to solve problems on the guest - not what I want to pay for. "

"did not have breakfast"

"Clean hotel in the heart of Bern."

"Great place with extremely pleasant and helpful staff"

"We had a great stay here, nice location in old town, friendly helpful staff, our room for 3 adults was perfect and breakfast every morning. "

"Nice location, good lake view, picturesque place. Close to public transport. Helpful staff. Breakfast lovely - but restaurant staff need to improve their welcome attitude, their reception was a bit cold."

"Very friendly staff. Great coffee maker available all day. Quiet area. Quite a few small issues with the room."

"Room was beautiful and the couch is much smaller than you think. The breakfast was delicious and the coffee was even better. I had 2-3 cappuccinos. Shops are a 5 min walk + but the hotel itself is in a safe area!"