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"Everything was great, including the breakfast."

"The hotel is conveniently located in Ariake Garden which can be accessed by bus and metro. Next to the hotel is a big shopping centre with Aeon, Daiso, Big Camera, Hana Sushi and fast food restaurants and hence shopping and food are readily available. The hotel room is comfortable, with TV, kettle, safe and fridge provided. Water pressure is good and aircon is strong. Breakfast has a good variety but they are the same everyday and it will be good to introduce changes in the items for long staying guests. The best is there is free shuttle bus provided by the hotel to Ginza and Tokyo Station from 10 am to 5.30 pm which is very convenient. Overall I am comfortable and enjoy my stay in the hotel very much."

"The hotel was great. I had a room on the 13th floor where I had a great view but there was a very loud noise that looped at night. Loud enough that ear plugs didn’t work. It looped every evening for the entire stay and while not the fault of the hotel I would have liked to be notified there was external noise in my booking"

"Room was clean, but cramped because of the 3 beds (typical for Japan). The Bathroom, however, was nice and spacious. The Welcome Lounge is a treat with the snacks and good drinks. Breakfast was amazing! So many options and a lot of them were fresh. I specially liked the freshly squeezed orange juice. The staff were helpful. The shuttle service to the Disney parks was so convenient. Then there’s the location. There’s a mall and train station just across the street. You can use the hotel walkway on the second floor to cross. And, let’s not forget the 24-hr Lawson store in the building. It’s great for when you get hungry in the middle of the night and the restaurants are already closed. "

"The rooms are small, as described in the measurements online so it's quite tight for a family of 4 (w 2 small kids) but did the job for us. Check in was quick and easy for us, process is very smooth. Staff are prompt in responding to inquiries (front desk & room service). They come by quite quickly if after you make your phone call requesting for extra items. Washroom has a very high step which takes time to adjust to, a bit dark so hard to see how clean it is. The breakfast buffet selection is good, and the staff serving is good. It runs from 07:00 to 10:30. For some reason, we were ushered out really quick on one of the mornings (at 10:35am) even though there were other people who were still seated at their tables. We loved there is an underground path to walk to get to Shinjuku station, it was very convenient for us. "

"The carpet in our room need vacuum. The room is getting old. "

"Great stay. Staff was excellent and having the convenience store on site was a bonus! "

"Incredibly well maintained. The view in the executive lounge of the Tokyo tower is unbeatable. I loved having an onsite Watson. Beds were amazing too. I only wish they allowed kids in the pool and no restricted hours in the lounge for them"

"Loved the location of this hotel and the friendliness of the staff. "