"Staff: very friendly. They are very responsive to my questions. I managed to ask for pick up service just several hours before my arrival. They are able to entertain my request. 
At the property, staff is very friendly. I feel at home. 
Location: the onsen hotel is near utsumi station. There is a free pick up service from the station. 
A wonderful sea view from the room. Can walk along the coast anytime. 
There are a lot of restaurants nearby. But we chose to dine in at the hotel. 
Cleanliness and size : clean and spacious. The hotel probably spends a lot of money on the maintenance. 
The hotel looks very grand but at the same time looks very ‘japanese’. I have been to many onsen hotels and I would say this one is the best at this reasonable price! 
Highly recommended if you go to Nagoya "