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Candeo Hotels Kumamoto Shinshigai

4.0 star property
Travelers find attentive service and relaxation options at this Chuo Ward retreat near Kumamoto Castle, complete with a serene public bath and practical amenities

Choose dates to view prices

CANDEO HOTELS KUMAMOTO SHINSHIGAI offers a peaceful stay in central Chuo Ward. Guests can relax in the indoor public bath or use dry cleaning/laundry services. The 24-hour front desk, free in-room WiFi, and luggage storage complement the helpful staff and prime location.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk
The current price is AED 261
AED 298 total
21 Jun - 22 Jun

About this property

Candeo Hotels Kumamoto Shinshigai

  • Upscale hotel near Kumamoto Castle
  • Candeo Hotels Kumamoto Shinshigai provides amenities like an indoor public bath (no minerals) and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), an elevator, and a 24-hour front desk
    • Luggage storage, a vending machine, and smoke-free premises
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All 380 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
  • More conveniences in all rooms include:
    • Bathrooms with bidets and shower/tub combinations
    • 50-inch flat-screen TVs with satellite channels
    • Heating and housekeeping

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9.0 out of 10, Wonderful, 1,000 reviews
The price is AED 224
AED 265 total
24 May - 25 May
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 200.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests under 6 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Candeo Hotels Kumamoto Shinshigai pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Candeo Hotels Kumamoto Shinshigai?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Candeo Hotels Kumamoto Shinshigai on 21 June 2026 start from AED 261, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Limited spots are available.

What time is check-in at Candeo Hotels Kumamoto Shinshigai?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Candeo Hotels Kumamoto Shinshigai?

Check-out is at 11:00 AM.

Where is Candeo Hotels Kumamoto Shinshigai located?

Located in Chuo Ward, this spa hotel is within a 15-minute walk of Sunroad Shinshigai Shopping Street and Kumamoto Castle. Shimotori Shopping Arcade and Sakura Machi Kumamoto are also within 5 minutes. Suidocho Tram Stop is 11 minutes by foot and Fujisakigumae station is 18 minutes.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 724 out of 1054 reviews
Rating 8 - Good. 240 out of 1054 reviews
Rating 6 - Okay. 60 out of 1054 reviews
Rating 4 - Poor. 19 out of 1054 reviews
Rating 2 - Terrible. 11 out of 1054 reviews

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baths were amazing to use every day and the hotel is in an amazing location
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was very convenient with an automatic garage. Location is super close to many restaurants and shopping destinations.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

JOHN JONG SHIK

Liked: Cleanliness, staff & service
Great facility and location.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was pretty clean, I was very happy with the size of room. It’s definitely one of the best stays I’ve had in Japan. It’s little bit hidden but close to a shopping street and a few shopping plazas
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

CARMEN

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great location
Verified

10/10 Excellent

Yu Xiu

Liked: Cleanliness, staff & service, amenities
Parking feels safe. The room is clean!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great location and parking just next to hotel building. Staffs are pleasant and efficient! The only down side is the cleanliness of the spa area. On busy hours might need extra cleaning (hair on the floor in change room, guests wear slippers get in change area…etc)
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Mayumi

Liked: Staff & service, property conditions & facilities
The staff were very nice. Polite and helpful. The room needs dusting and polishing. The layout of the room is bit funky.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
We had a nice sized room.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Raymond Gianco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to access and close to the shopping district with food and entertainment. Great hotel!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful at check in, rooms are large comfortable and clean, the spa was excellent, and hotel is very conveniently placed
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Vi ping

Liked: Amenities, property conditions & facilities
Well equipped room, easy access to everywhere. Convient carpark next to the hotel. Front desk staff is very friendly and informative.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Wing Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with onsite parking just 1300 yen overnight, even if that’s full there are public parking lots nearby. Hot bath on top floor definitely best thing not to be missed.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Souzana Sabeva

Liked: Cleanliness, amenities, property conditions & facilities
Corner room was spacious. Rooftop bath and sauna were good. Breakfast was delicious. This hotel is a good value for money.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Cheuk Yu

Liked: Cleanliness, staff & service, amenities
Great location. Spacious room. Met my expectations.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Verified

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Location was good, walking distance to shopping area, mall abd train station.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Nishi

Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean rooms, Good size, relaxing spa , great location and friendly spa. Can’t fault. Great value for money.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great services. We really enjoyed the sky spa. Parking down the road.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Lorraine

Liked: Cleanliness, amenities, property conditions & facilities
Great staff who are multilingual at reception, spacious and clean rooms. Breakfast was good with view to Kumamoto castle, only drawback were the change of attitude from duty staff when breakfast closure starts from 9:30 to 10am, they will keep reminding you as an act to rush you out as they are closed at 10am for cleaning. Best onsen by far especially the outdoor ones, be good to provide facial wash pack in guest rooms if possible.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

SHULI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient location.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Chien Chih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortabel room . Staffs are kindly and nice
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

youngil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortabl and good blacfast
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern interior design and view from the sky spa. Breakfast was good.
Stayed 1 night in May 2025
Verified

10/10 Excellent

BOJU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Cost Performance value is excellent. especially the breakfast is full of variety.
Stayed 1 night in May 2025