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REF Kumamoto by VESSEL HOTELS

4.0 star property
Hotel with a restaurant, steps from Sunroad Shinshigai Shopping Street

Choose dates to view prices

Photo gallery for REF Kumamoto by VESSEL HOTELS

Daily buffet breakfast (JPY 1800 per person)
Public bath
Public bath
Public bath
Property entrance
REF Kumamoto by VESSEL HOTELS, near historic Kumamoto Castle, offers a comfortable base with practical amenities. Travelers enjoy the indoor public bath after exploring nearby Shinshigai Shotengai. The on-site restaurant and in-room WiFi add convenience to their stay.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Single Room, Non Smoking (Shower Booth)

Single Room, Non Smoking (Shower Booth) | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Single Room, Non Smoking (Shower Booth)

9.2 out of 10
Wonderful
(25 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Bidet
Electric kettle
Digital channels
Desk
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Twin Room, Non Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Deep soaking bathtub
Bidet
Hair dryer
Shower/tub combination
Electric kettle
  • 17 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Twin Room, Non-smoking

Moderate Twin Room, Non-smoking | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Moderate Twin Room, Non-smoking

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Deep soaking bathtub
Bidet
Hair dryer
Shower/tub combination
Electric kettle
  • 20 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Standard Double Room

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Moderate Twin Room

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Moderate Twin Room

  • Sleeps 2

View all photos for Premium Room

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Premium Room

  • Sleeps 3

View all photos for Single Room with Shower

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Single Room with Shower

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2

View all photos for Standard Twin Room

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for ROH Non-smoking

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

ROH Non-smoking

  • Sleeps 2

View all photos for Accessible Single Room Non Smoking

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Accessible Single Room Non Smoking

  • Sleeps 2

About the neighborhood

Map
7-2 Shinshigai, Chuo-ku, Kumamoto, Kumamoto, 860-0803

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.0 km
  • Sakura Machi Kumamoto - 3 min walk - 0.3 km
  • Kumamoto-jo Hall - 4 min walk - 0.4 km
  • Kumamoto Castle - 11 min walk - 1.0 km
  • Kumamoto Station Tourist Information Center - 2 min drive - 2.3 km

Getting around

  • Suidocho Tram Stop - 12 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto Airport (KMJ) - 53 min drive

Restaurants

  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬1 min walk
  • ‪相撲寿司大砲部屋 - ‬2 min walk
  • ‪味ひときれ - ‬1 min walk
  • ‪熊本ラーメン赤のれん - ‬1 min walk
  • ‪えびすや - ‬1 min walk

About this property

REF Kumamoto by VESSEL HOTELS

Upscale hotel near Sakura Machi Kumamoto
Located close to Sunroad Shinshigai Shopping Street and Kumamoto Castle, REF Kumamoto by VESSEL HOTELS provides an indoor public bath (no minerals), laundry facilities, and a restaurant. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), an elevator, and luggage storage
  • Multilingual staff, a vending machine, and a water dispenser
  • A 24-hour front desk
Room features
All 229 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi.
Other conveniences in all rooms include:
  • Bidets, free toiletries, and hair dryers
  • 32-inch flat-screen TVs with digital channels
  • Electric kettles, heating, and electrical adapters/chargers

Similar properties

Public bath

CANDEO HOTELS KUMAMOTO SHINSHIGAI

  • Spa
  • Free WiFi
  • Air conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 927 reviews
The price is AED 302
AED 333 total
2 Dec - 3 Dec
CANDEO HOTELS KUMAMOTO SHINSHIGAI

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: JPY 1,800 for adults and JPY 900 for children
  • A restaurant

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Multilingual staff

Spa

  • In-room massages
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included rate for children ages 6-18. Breakfast is available on site for the listed surcharge.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 1800 for adults and JPY 900 for children
  • Nearby parking fee: JPY 1300 per night (787 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires advance notice of the age and number of children staying at the property.
Property Registration Number 指令(生衛)第184号

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

REF Kumamoto by VESSEL HOTELS Hotel
REF Kumamoto by VESSEL HOTELS Kumamoto
REF Kumamoto by VESSEL HOTELS Hotel Kumamoto

Frequently asked questions

Is REF Kumamoto by VESSEL HOTELS pet-friendly?

No, only service animals are welcome at the property.

How much is parking at REF Kumamoto by VESSEL HOTELS?

Limited spots are available.

What time is check-in at REF Kumamoto by VESSEL HOTELS?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at REF Kumamoto by VESSEL HOTELS?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is REF Kumamoto by VESSEL HOTELS located?

Located in Chuo Ward, this hotel is steps from Sunroad Shinshigai Shopping Street and Sakura Machi Kumamoto. Sakura-no-baba Josaien and Kumamoto Castle are also within 15 minutes. Suidocho Tram Stop is 12 minutes by foot and Fujisakigumae station is 18 minutes.

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REF Kumamoto by VESSEL HOTELS Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 374 out of 526 reviews
Rating 8 - Good. 111 out of 526 reviews
Rating 6 - Okay. 33 out of 526 reviews
Rating 4 - Poor. 7 out of 526 reviews
Rating 2 - Terrible. 1 out of 526 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. The staff was very helpful, breakfast was also great.
Stayed 4 nights in Sep 2025

10/10 Excellent

Wei Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 6 nights in Aug 2025

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Location is great for castle and shopping. Clean and quiet and enjoyed the public bath.
Stayed 3 nights in May 2025

10/10 Excellent

Yenping

Liked: Cleanliness, staff & service, property conditions & facilities
I will be back
Stayed 4 nights in Aug 2025

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Property js centrally located.. while rooms are quite small, it is well designed with all amenities. Breakfast spread was unexpectedly good.
Stayed 2 nights in May 2025

10/10 Excellent

wa kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and highly recommend

Nice location , close to train and bus station . Convince for food and traveling . Highly recommend
Stayed 2 nights in Jan 2025

10/10 Excellent

NORIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable nice hotel

The location is very good.The room was cozy and clean. The strong point is public bass.
Stayed 1 night in Oct 2024

10/10 Excellent

koichi

Liked: Cleanliness, staff & service, property conditions & facilities
Great centralized location. Ultra clean hotel with great amenities and features. I would say the main issues were having only 3 elevators hardly met the demands of the people. There more than a few times where I waited over 3 minutes for an elevator and a few times I had to wait for the next elevator. Also they need a few more wash machine and dryer. I stood in line for the next washing machine for over 2 hours. Shin-shigai over all needs a makeover. It looks dirty, dark and unsafe, but the hotel itself is beautiful inside.
Stayed 2 nights in Sep 2025

10/10 Excellent

Junichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well designed room that uses the small space really well. Also the onsen was really nice.

10/10 Excellent

anne marie

Liked: Cleanliness, staff & service, property conditions & facilities
The room is tiny but well thought out and you don’t spend much time in the room anyways! The amazing breakfast buffet more than makes up for it! The breakfast had such a huge selection-even after 5 days, it was never boring. The only thing I would add is more fruit!
Stayed 5 nights in Mar 2025

8/10 Good

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel. Excellent location.

Nice hotel. The stay was very good. Room was comfortable though a bit small. Location of hotel was excellent! Credit to the hotel staff who helped me to find my personal pillow and sent it to my next hotel in Nagasaki. Thank you very much!
Stayed 2 nights in Dec 2023

8/10 Good

KA HO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located for me, as there is a huge bus station nearby with just 5 mins of walk. A dozen of restaurants are nearby and there are 2 arcade game centres just around the corner. The public bath was not as good as i expected and it was always crowded. I didnt use it as much but i think it could still be a good experience if you are visiting japan for the first time. I adore the resting area outside of the public bath. The area is equipped with microwave, small tables and seats. I bought food from nearby convenient stores and ate breakfast there daily. The room was on the larger than i expected. I was able to place my luggage on the table when i tidied my stuff. I was overall happy with my stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has nice friendly staff to greet you at check-in. They provided all the necessary details for the available amenities. The hotel was conveniently located near the bus terminal and Kumamoto Castle. The tram stop was also very close to take you to the train station. The room was clean and quiet. There was no daily room up keep. Instead a bag was dropped off with fresh towels and a bottle of water. You could leave any used towels in this bag to be picked up. Kind of a neat idea to save time for the staff.
Stayed 3 nights in Sep 2023

10/10 Excellent

shougo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食食べれなかったので、今後は食べたいです。
Stayed 1 night in Oct 2025

6/10 Okay

Tim Keung

地方方便行街及購物，仲有大浴場，房價尚算合理。
Stayed 1 night in Oct 2025

6/10 Okay

Tim Keung

地點方便行街及購物，又鄰近景點，有大浴場，房價尚算合理。
Stayed 1 night in Oct 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very pleasant stay. They provide Stickers for small tattoos you might have. The spa/ sentimental was really refreshing after travelling. The facilities were also very clean and the interior was well lit and furnished in a bright tone, which made everything fell very cozy and clean. Staff was very nice and polite. The surrounding area is also very convient, super close to a big modern mall “Sakura”. Had a very pleasant stay, would definitely visit again.
Solo Room
Manga library in the lounge area
Nice Kumamon Mascot Decoration
Stayed 2 nights in Oct 2025

10/10 Excellent

KATSUYOSHI

なし
Stayed 2 nights in Oct 2025

6/10 Okay

Hiroshi

Disliked: Property conditions & facilities
朝食に 100%オレンジジュース、アップルジュースがないのは残念。ホテルの朝を感じられない。
Stayed 2 nights in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, excellent staff, small but clean rooms, excellent value. Bfast was not up to expectations
Stayed 1 night in Sep 2025

8/10 Good

Youhei

Liked: Cleanliness, amenities
電気代節約のためかカードキーを抜いてしまうとエアコンが止まってしまい暑い外から戻った時すごく暑く感じる
Stayed 3 nights in Jul 2025

10/10 Excellent

FANG YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

連清潔人員都非常友善的高CP值飯店

CP值超高的飯店，附近好吃好逛，離電車站只要80公尺，樓下有小七，飲料固定時間內暢飲，漫畫書，大浴場，洗烘衣機....一應俱全。服務人員非常友善
Stayed 5 nights in Jun 2025

10/10 Excellent

yumi

Liked: Cleanliness, property conditions & facilities
立地はもちろんですが、すごく衛生的で快適でした。 シャワーも大浴場も使いやすく、朝食のラインナップに感動！ 味もすごく美味しくてもっとゆっくり楽しみたかったので絶対また泊まります！！
Stayed 1 night in Jun 2025

10/10 Excellent

rika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場が少し遠かった
Stayed 1 night in Jun 2025

10/10 Excellent

Timmy

Liked: Cleanliness, amenities, property conditions & facilities
Super awesome
Stayed 4 nights in May 2025