"Friendly staff and the suite was great.
You're located directly inside the Kinabalu National Park in Kundasang.
We were specifically in one of the Nepenthes Suites which I can say was very nice (one of the King Bed suites). It was roomie, included full bathroom with a shower and hot water, a mini fridge, a sink with a facet for drinkable water, a smart tv (not huge), and a fire place.
Entry into the park was 50 ringgit for foreigners, and 10 ringgit for locals. This is a per person/ per entry fee unless you're staying inside the park like we were, in which case the fee lasts 3 days.
*If you're staying in the park you can leave the park and come back during these 3 days and you should be able to just show the person at the gate your initial ticket - we did have some confusion where the person at the gate thought we had to pay again, but the people at the front desk were able to confirm the tickets are good for 3 days and they got our second payment returned to us.
Our stay also included a breakfast service each morning from the restaurant in the park which was nice (a very short walk from our suite), and they also offered room service from the same restaurant. Room service obviously wasn't included, but there wasn't a service fee or anything apart from the cost of the meals which was also nice coming from the US.
Over all my wife and I really enjoyed the stay and I felt it was great value."