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HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

View from property
Garden views, open daily
Hot tub, body treatments, sports massages, 4 treatment rooms, massages
Lobby sitting area
3 restaurants, breakfast, lunch, dinner served; French cuisine
HOTEL THE MITSUI KYOTO, in the city's core, offers a peaceful retreat. Enjoy the garden for quiet moments, rejuvenating spa body scrubs, and sports massages. Three restaurants serve French cuisine, and the multilingual staff assists with dry cleaning and luggage storage.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Breakfast available
  • 24/7 front desk
The current price is AED 4,171
AED 5,276 total
4 Nov - 5 Nov

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, City View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Deluxe Room, 2 Double Beds, Non Smoking, City View

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Deluxe Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, City View

Deluxe Suite, 1 King Bed, Non Smoking, City View | Living room | 55-inch flat-screen TV with digital channels, TV

Deluxe Suite, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Egyptian cotton linens
  • 55 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premier Room, 2 Double Beds, Non Smoking, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premier Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Double Beds, Non Smoking, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed, Non Smoking, Garden View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, City View

55-inch flat-screen TV with digital channels, TV

Executive Suite, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Egyptian cotton linens
  • 86 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Double Beds, Non Smoking, City View

55-inch flat-screen TV with digital channels, TV

Executive Suite, 2 Double Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Egyptian cotton linens
  • 78 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

55-inch flat-screen TV with digital channels, TV

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Egyptian cotton linens
  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

55-inch flat-screen TV with digital channels, TV

Suite, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Egyptian cotton linens
  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite, 1 King Bed, Non Smoking, Garden View

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Egyptian cotton linens
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Courtyard View (Onsen Suite Room King)

55-inch flat-screen TV with digital channels, TV

Suite, 1 King Bed, Non Smoking, Courtyard View (Onsen Suite Room King)

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Egyptian cotton linens
  • 101 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Courtyard View (Onsen Suite Room Twin)

55-inch flat-screen TV with digital channels, TV

Suite, 2 Double Beds, Non Smoking, Courtyard View (Onsen Suite Room Twin)

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Egyptian cotton linens
  • 111 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
284 Nijoaburanokojicho, Aburanokoji St., Nijo-Sagaru, Nakagyo-ku, Kyoto, Kyoto, 604 0051

What's nearby

  • Nijō Castle - 6 min walk - 0.5 km
  • Kyoto Imperial Palace - 17 min walk - 1.5 km
  • Nishiki Market - 18 min walk - 1.5 km
  • Kyoto Tower - 4 min drive - 3.4 km
  • Kiyomizu Temple - 6 min drive - 3.9 km

Getting around

  • Nijojo-mae Station - 4 min walk
  • Nijo Station - 15 min walk
  • Itami Airport (ITM) - 61 min drive

Restaurants

  • ‪コージー (Cozy) - ‬2 min walk
  • ‪ふくちあんラーメン - ‬4 min walk
  • ‪釜座二条丸福 - ‬4 min walk
  • ‪The Garden Bar - ‬1 min walk
  • ‪マスサンコーヒーショップ - ‬4 min walk

About this property

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

Luxury hotel near Nijō Castle
Located close to Nishiki Market and Kyoto Imperial Palace, HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa provides an indoor mineral hot spring (onsen), a coffee shop/cafe, and a garden. For some rest and relaxation, visit the hot springs or hot tub, and indulge in a body treatment or a massage. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and French cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), hot springs on site, and valet parking (surcharge)
  • Express check-out, a vegetable garden, and concierge services
  • Smoke-free premises, multilingual staff, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 160 rooms have comforts such as premium bedding and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Children's slippers and free infant beds
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with rainfall showers and separate tubs/showers
  • 55-inch flat-screen TVs with digital channels
  • Wardrobes/closets, LED light bulbs, and electric kettles

Awards and affiliations

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa is listed in the 2021 Condé Nast Traveler Hot List.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered valet parking on site (JPY 4,000 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 6,100 for adults and JPY 3,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • FORNI（フォルニ）
  • THE GARDEN BAR
  • 都季（TOKI）

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot spring

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Body treatments
  • Hot spring
  • Hot springs open from 7:00 AM - 10:30 PM
  • Hot springs water temperature - 100 ºF
  • Hot tub
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from January 19 2026 to January 29 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 23000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 200-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 6100 for adults and JPY 3000 for children
  • Covered valet parking fee: JPY 4000 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 23000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 7:00 AM to 10:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Mitsui Kyoto Luxury Collection
Hotel The Mitsui Kyoto a Luxury Collection Hotel Spa
Hotel The Mitsui Kyoto, a Luxury Collection Hotel & Spa Hotel
Hotel The Mitsui Kyoto, a Luxury Collection Hotel & Spa Kyoto

Frequently asked questions

Is HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Valet parking is available for JPY 4000 per day. Limited spots are available.

What time is check-in at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa located?

Located in Central Kyoto, this luxury hotel is within 1 mi (2 km) of Nijō Castle, Nishiki Market, and Kyoto Imperial Palace. National Museum of Modern Art, Kyoto and Kyoto Station Building are also within 3 mi (5 km). Nijojo-mae Station is only a 4-minute walk and Marutamachi Station is 10 minutes.

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HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 96 out of 107 reviews
Rating 8 - Good. 5 out of 107 reviews
Rating 6 - Okay. 3 out of 107 reviews
Rating 4 - Poor. 1 out of 107 reviews
Rating 2 - Terrible. 2 out of 107 reviews

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property spa and service
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mitsui in Kyoto.

Beautiful property and great service. Would stay again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Louis

Liked: Staff & service, amenities, property conditions & facilities
Tranquil and relaxing facilities, very friendly staff
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except the variety available for breakfast, all other servicds and conditions of the hotel are perfect!
Stayed 2 nights in Dec 2024

10/10 Excellent

Shlee

Beautiful property and the ohnsen was the best part
Stayed 1 night in Jun 2024

10/10 Excellent

Titi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel. Japanese culture at its best
Stayed 1 night in Feb 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Asian luxury.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall
Stayed 3 nights in Jul 2024

10/10 Excellent

Tabitha

The property is stunning. The staff is friendly and thoughtful. If I would have changed anything, it would be a bit more deeper massage during spa, and restaurant seemed to have some young staff who were not as polished as other experiences I have had. Otherwise stay was lovely.
Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
We liked the physical property and the helpfulness of the front desk and concierge staff. The restaurant staff were not as customer service oriented.
Stayed 5 nights in Apr 2024

10/10 Excellent

Farhad

Liked: Staff & service, amenities, property conditions & facilities
Amazing design. Amazing attention to detail in interior finishes. Extraordinary staff, but concierge made a bad choices in suggesting the Kenniji Gion Maruyama restaurant which was priced like a three start Michelin restaurant, but did not deserve even to be in the Michelin Guide. The Kaiseki menu was so bad that we were embarrased in front of our guests. The concierge also booked a car to go to the Miho Museum, but the driver was so unprofessional that he could not find the museum with his GPS.
Stayed 7 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful hotel w onsen but staff needs training

Amazing hotel but the staff really needs to be more attentive, and they have a very hard time understanding So maybe some training and English would be good as there was a lot of English speaking guests at the hotel, even if you try to translate we had issues and other guests seemed to struggle as well. Conceirge wasn’t very helpful and it took a lot of work to get help. There was constant daily issues with misunderstandings from the breakfast to dinners, to check in through conceirge. we asked help to book taxi and they asked if we wanted room cleaned, constantly small things like this made it a bit difficult and other hotels we stayed at in Japan didn’t have these issues so eventually we just gave up on the hotel. But if you overlook that, hotel is beautiful and they try their best.
Stayed 4 nights in Jan 2023

10/10 Excellent

Hiroo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SPAで、最高のリラックス時間を過ごせました！
Stayed 2 nights in Sep 2025

10/10 Excellent

Niraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property wonderfully appointed and comfortable rooms, not a single missing item to make the stay perfect, and excellent staff, made the stay very enjoyable.
Stayed 5 nights in Sep 2025

10/10 Excellent

Stefani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were wonderful and bed was very comfortable. The bar area is very scenic and the kiwi cocktail that was on special was one of the best I’ve had. We really enjoyed the option to reserve the onsen privately as well. Would love to return!
Stayed 3 nights in Apr 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful and well maintained property. The spa and hot spring pools were exceptional. The restaurants at the hotel were excellent as well.
Stayed 4 nights in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Stunning property. We enjoyed the private onsen experience, the rooms were modern and beautiful appointed. We dined at Toki and had an unbelievable meal. Everything was exceptional.
Stayed 2 nights in Jul 2025

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Our children got sick during the trip and the concierge found a doctor for us late evening. Concierge explained everything to the doctor before we got there so we were able to get treated even though our Japanese was limited.
Stayed 5 nights in Jun 2025

10/10 Excellent

Abdirahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience I’ve had at a hotel.
Stayed 2 nights in May 2025

10/10 Excellent

ALUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel mixes Japanese traditional aesthetics with modern western appeal. Immaculate room, fantastic staff, wonderful restaurant. Surprisingly close to the subway and Nijō Castle. The bathroom, shower and spa facilities were all top notch.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ernst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed in, in all areas including room cleanliness and organization, customer service (amazing), a quiet room, relaxed atmosphere, excellent breakfast (Japanese or American, served at the table, plus an extensive buffet, all items fresh and delicious. Location is amazing, 5m walk to a metro station and right across the street from Nijojo castle which was one of the best things we have seen in Japan.
Stayed 5 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extraordinary

Excellent and exceptional; clean and very efficient staff. The very best we’ve ever stayed.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One more restaurant in hotel would be helpful. Breakfast in Italian restaurant too crowded
Stayed 3 nights in Feb 2025

10/10 Excellent

Chun Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend to stay

It’s a good hotel, we all love and enjoy it
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with world-class service.
Stayed 3 nights in Dec 2024