"Excellent!"

"The hotel itself is of a good quality. The rooms are spacious, clean and comfortable. Beds and shower are really good. The environment is great; with a view on the Rila mountains. Unfortunately all this is being 'wiped out' because of the unbearable noise from the restaurant below the hotel. The noise starts in the afternoon until midnight. We booked this hotel for 2 nights to take the first bus of 7.40 h to the Monastery. Obviously we went to bed early. We had a terrible night. If you don’t...

"The rooms were comfortable though over-heated for early November. The hot spring pools were amazing; the water composition was great and there were numerous pools of varying temperatures warm enough for the cooler months of the year. Food at the restaurant was great and varied. We also enjoyed the massages at the spa.The receptionist was unable to find our Hotels.com reservation when we checked in, which proved a bit alarming. We trusted they eventually sorted out the issue during our stay."

"Alles hat gepasst, sehr freundliche und aufmerksame Gastgeber"

"It wasn't my first time in Kyustendil, but the first time in this hotel. The staff members were much more than helpful and kind. If I'll arrive to Kyustendil again - I'll definitely stay there again. "