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"The staff was very friendly and helpful. The hotel is clean and modern."

"The staff were so lovely, particularly Patricia on reception. Room was a bit noisy but overall was a very pleasant stay "

"Everything almost! It is far from Madrid central. We took uber/taxi...one way is around 28 euro. Excellent shuttle service to be drop off at the airport Terminal 4. They are on time! Our room was very roomy for 3 people. Bathroom is great with bidet . Shower good. Breakfast is very good."

"Ok"

"Excellent location."

"Clean and tidy, comfortable bef"

"Personal agradable, hotel limpio, muy cerca del centro de Alcalá, accesible con coche y dispone de parking "

"The staff were lovely and this has been consistent with my stays in a Holiday Inn Express in the UK. The shuttle bus is only available at particular times. We didn’t understand this upon our arrival and stood for an hour like utter lemons then got charged €30 to get to the hotel. I didn’t like the vending machine. It was awkward to use though the sandwich was very welcome. I would have preferred to use the stairs rather than the lift but they seemed to be alarmed. The dining room staff were overwhelmed and quite a bit inattentive in the evenings especially at weekends but were excellent in the morning. Even when the coffee machine broke down a couple of times. Overall apart from a couple of niggles it was an excellent hotel. Very clean and excellently serviced. Sadly it was not located well for us and we worried frequently about travelling over our bus stop. The bridge over the motorway was also a bit of a nightmare in the heat and for anybody with vertigo. If it could have been placed closer to Madrid centre I think it would have suited us better. "

"Stagf were friendly and helpful. Room was clean and comfortable. Hotel was in a convienant location."