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"Lovely hotel and staff. Great breakfast. Location not so good at night but handy for shopping mall. "

"Outstanding customer service, friendly staff, nice, clean rooms in excellent condition (I’ve stayed 3 times in 3 different rooms), great breakfast, great restaurant, excellent location with everything you need right outside the door."

"Great hotel"

"I came here for a business meeting. The location is great, right in the middle of downtown, so that part was super convenient. But honestly, the place needs maintenance. It doesn’t look very appealing, and the rooms aren’t soundproof at all — you can hear people talking in the next room. There’s also no ventilation, only heat, so the air gets pretty stuffy. The cleaning staff uses a really strong odor spray to cover that up, but it ends up being too much. For what they charge per night, there are definitely better options out there."

"Simple clean hotel in a quiet area of Concepcion — need to taxi or have a car as not much nearby, but the hotel restaurant was very reasonable and good "

"All good "

"Plenty of choices "

"The staff were kind and welcoming without exception. Breakfast is very robust and accomodating. A special thanks to the cleaning staff who are so thorough and caring!"

"Absolutely loved our stay here. The staff was lovely, our cabin was perfect and we loved the food. We especially enjoyed breakfast delivered to our cabin. There was plenty to keep the kids occupied. The whole experience was peaceful and relaxing…much needed! The only complaint is that Expedia says it is 42 minutes away from Nevados de Chillan ski resort. We planned our ski trip around this information and were disappointed to learn that the drive was almost 2 hours. Driving a total of almost 4 hours each day to ski was too much. Oh.annd be careful with google maps. It lead me to the wrong entrance…it was confusing. Otherwise, I would absolutely stay here again. "