"The hotel itself is beautiful, but the customer service was inconsistent.
One of the front desk associates, a woman with gray hair, was exceptional. She was always attentive, professional, and on top of everything. Unfortunately, my experience with the other front desk associate was very different. She was on her phone, and it took quite a while before she acknowledged that I was waiting.
The bartenders were also a mixed experience. One was friendly, attentive, and provided good service, even while spending a significant amount of time talking with someone who appeared to be either her boyfriend or someone interested in her. The other bartender, however, misheard something I said and then went into the kitchen and spoke negatively about me to the wait staff, which was both unprofessional and disappointing.
The food and beverage experience was equally inconsistent. Drinks were extremely expensive—$25 for a glass of wine—and while the salmon was excellent the first time I ordered it, the second serving was so salty that it was inedible.
Overall, the property is very nice, but the inconsistent service and lack of professionalism from some staff members significantly detracted from the experience."