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"The staff were especially helpful and accommodating especially Bethany and Richard. The friendly manner and smiling faces of the staff were more than enough to make up for a wet windy day. Richard was especially accommodating in allowing me to store my luggage closer to my departure time ( which was quite late into the night). "

"Lovely hotel with cozy clean rooms. Great location shopping, restaurants. "

"Parking was included, always a bonus "

"Great location, lovely rooms and friendly staff!"

"Very comfortable room, great location, nice breakfast "

"This hotel is amazing! We booked our stay there based on the pictures online. We had no idea how beautiful the place would be. We stayed in a converted Georgian townhouse. To get to our room, we walked through the center garden to a different building. It was exquisite and made you feel the history of the buildings. The location was perfect. We were within a five minute walk of the Roman baths and the Pump Room. It took us about fifteen minutes to get to the Jane Austen Society, the Roman Circus, and the Royal Crescent. I would recommned this hotel to anyone. "

"Lovely welcome, fabulous walks around the lakes, huge bedroom and brilliant choice at breakfast"

"Friendly and helpful reception staff. Comfortable room. Clean and quiet. Ideally located for our concert venue. Handy parking."

"Staff are lovely and welcoming. Room was clean when we arrived and breakfast buffet had a good choice and was replenished regularly. Watch out for the option to not have your room serviced some days. We opted for this as it was a short stay and didn't realise that it meant not even the bins were emptied. Staying with a baby, we were glad not to have been staying any longer! I'm sure they would have emptied the bins if we'd asked though, the staff really were ever so helpful."