Search Cottages in Lake Mary

"I had to change my room 3x’s 1st room was right next to ice machine and the ac was in and out. Terrible nights sleep- Second room had stains (brown stains ) all over the sofa and had an Oder. 3rd room the bed had a sage in the middle. Stayed there one night and wanted to leave . The hotel would not approve a refund so I was either there another night or lose $200. So disappointed. Staff is friendly and try to accommodate - when not on cell phones or overloaded with paperwork at the front desk scattered every wear. Oh and the beep beep beep of the people working on a lift for something on the roof wasn’t pleasant and the homeless people that park their bikes along side the trees towards the end of the parking lot and come in to get a free breakfast - you may want to be aware of that. I watched it happen 2 days . So uncomfortable knowing that random people can come in and enjoy the amenities that I’m paying $600 for 3 days for is a lot off putting I won’t be returning or referring anyone to this hotel "

"So I was hesitant about staying here after booking this hotel. There were a lot of bad reviews about lack of cleanliness, "bugs", and rude staff members... but I figured it was already booked and we'd see how it'd go. I'm glad I ended up staying there. My experience was extremely positive! Would I say this is a 5 star hotel? No, however the rooms were extremely clean, bug free, and the property was clean. Plus, with it just being me and my 6 year old.. we felt extremely safe! I've stayed in higher rated hotels that weren't as clean as this was to be extremely honest. Not only is the inside well kept but so is the outside. Almost every morning there was a maintence guy outside and doing things to the property to keep it maintained. We had a small issue when we first got there with our TV not working at all and I contacted the staff and made them aware. One lady from the desk came right up and tried to fix it and since she wasn't able to, they did move our room. Every person we encountered who works there was extremely nice and would go out of their way to ask what fun things we did that day. There were some cons (but isn't there cons with anything?). First con being, the pool was closed the first couple days we were there which was a little disappointing"

"Great!"

"Large room, clean, but had to request hand soap, possibly forgotten when cleaning room. Staff at check in could have been more friendly and welcoming, maybe a bad day for her."

"Always a great stay, the Universal Express pass is a great extra."

"Great room and staff parking was a bit limited"

"Clean room, pool nice and big. Elevators need some attention (broken buttons, emergency phone constantly going off, somewhat dirty)."

"Very clean.Staff friendly & helpful.Plenty of places on site to eat .Water taxi to Universal Studios or a short walk.Fee Express passes whilst staying as well"

"I liked that it was close to universal. I didn’t like that I was in a handicap room."