The Ritz-Carlton, Lake Tahoe

5.0 star property
Luxurious ski resort with ski-in/ski-out access

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for The Ritz-Carlton, Lake Tahoe

Exterior
Premium bedding, pillowtop beds, in-room safe, desk
Couples treatment rooms, sauna, spa tub, steam room, body treatments
2 outdoor pools, cabanas (surcharge), pool umbrellas
Couples treatment rooms, sauna, spa tub, steam room, body treatments

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Hot Tub
    Hot Tub
The price is AED 1,466
AED 1,864 total
includes taxes & fees
16 Oct - 17 Oct

Room options

Available filters for rooms
Showing 29 of 29 rooms

Room, 1 King Bed, Fireplace, No View

Highlights

Balcony or patio
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 43.0 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Fireplace, No View

Highlights

Balcony or patio
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 44 sq m
  • Sleeps 5
  • 2 Queen Beds

Mountain View Corner King, Larger Guest room, 1 King

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Mountain View (Mobility Accessible, Roll-In Shower)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

4-Bedroom Penthouse, 4 Bedroom Residence, Mountain view, Tub

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 317 sq m
  • Mountain view
  • Sleeps 9
  • 2 King Beds and 3 Queen Beds

Alpine King Room, Guest room, 1 King, Fireplace

Highlights

Balcony or patio
Fireplace
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Mountain View King Room, Guest room, 1 King, Mountain view

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Alpine Queen Room, Guest room, 2 Queen, Fireplace

Highlights

Balcony or patio
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 44 sq m
  • Sleeps 5
  • 2 Queen Beds

Club Queen Room, Club lounge access, Club Guest room, 2 Queen

Highlights

Balcony or patio
Fireplace
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
  • 44 sq m
  • Sleeps 5
  • 1 Double Bed

Club Room, 1 King Bed

Highlights

Balcony or patio
Fireplace
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Mountain View Queen Room, Guest room, 2 Queen, Mountain view

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 44 sq m
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

Club Room, 1 King Bed, Valley View (Hearing Accessible)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Fireplace (Mobility Accessible, Tub)

Highlights

Balcony or patio
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

Suite, 1 King Bed with Sofa bed, Fireplace

Highlights

Balcony or patio
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Fireplace (Mobility Accessible, Roll-In Shower)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds, Mountain View (Mobility Accessible, Tub)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds, Mountain View (Hearing Accessible)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

Room, 1 King Bed, Mountain View (Mobility Accessible, Tub)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Mountain View (Hearing Accessible)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Signature Suite, 1 Bedroom

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 157 sq m
  • Sleeps 4
  • 1 King Bed

2-Bedroom Residence, 2 Bedroom Residence, Balcony, Fireplace

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 151 sq m
  • Mountain view
  • Sleeps 6
  • 1 Double Bed

3-Bedroom Residence, 3 Bedroom Residence, Valley view

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 173 sq m
  • Sleeps 8
  • 1 Double Bed

3-Bedroom Residence, 3 Bedroom Residence, Mountain view, Tub

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 179 sq m
  • Sleeps 8
  • 1 Double Bed

Club Suite, 1 Double Bed

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
  • 74 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

Room, 1 Double Bed, Balcony

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 220 sq m
  • Mountain view
  • Sleeps 9
  • 1 Double Bed

2-Bedroom Residence, 2 Bedroom Residence, Mountain view

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 150 sq m
  • Mountain view
  • Sleeps 6
  • 1 Double Bed

Pure (R) Wellness Queen, Pure (R) Wellness Guest room, 2 Queen

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 44 sq m
  • Sleeps 5
  • 1 Double Bed

4-Bedroom Residence, 4 Bedroom Residence, Mountain view, Tub

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 317 sq m
  • Mountain view
  • Sleeps 9
  • 1 Double Bed

Pure (R) Wellness King, Pure (R) Wellness Guest room, 1 King

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

About the neighborhood

Map
13031 Ritz Carlton Highland Court, Truckee, CA, 96161

What's nearby

  • Northstar California Resort - 1 min walk
  • Northstar-at-Tahoe Resort Golf Course - 10 min drive
  • Big Springs Express Gondola - 10 min drive
  • Donner Lake - 19 min drive
  • Palisades Tahoe - 33 min drive

Getting around

  • Truckee Station - 15 min drive
  • Truckee, CA (TKF-Truckee Tahoe) - 12 min drive

Restaurants

  • ‪The Lodge at Big Springs - ‬9 min drive
  • ‪Gar Woods - ‬20 min drive
  • ‪Jax at the Tracks - ‬14 min drive
  • ‪Fifty Fifty Brewing Co. - ‬13 min drive
  • ‪Bourbon Pub Northstar - ‬10 min drive

About this property

The Ritz-Carlton, Lake Tahoe

Luxury family-friendly resort near Northstar California Resort
At The Ritz-Carlton, Lake Tahoe, you can look forward to a terrace, shopping on site, and a firepit. Hit the slopes at this resort offering ski-in/ski-out access, downhill skiing, and cross-country skiing. Indulge in aromatherapy, a manicure/pedicure, and a hot stone massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Californian cuisine. The 24-hour gym offers yoga classes and fitness classes; other things to do include ecotours, snow tubing, and mountain biking. Stay connected with free wired internet, and guests can find other amenities such as a coffee shop/cafe and a garden.
Other perks at this resort include:
  • 2 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Limo/town car service, local cuisine breakfast (surcharge), and valet parking (surcharge)
  • An electric car charging station, a children's club (surcharge), and a front-desk safe
  • Free newspapers, 12 meeting rooms, and smoke-free premises
  • Guest reviews speak highly of the helpful staff
Room features
All 180 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Pillowtop mattresses, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Designer toiletries, deep soaking tubs, and hair dryers
  • 37-inch flat-screen TVs with premium channels
  • Balconies or patios, wardrobes/closets, and recycling

Languages

English

Property amenities

Internet

  • Available in some public areas: Free wired internet

Parking and transportation

  • Valet parking on site (USD 60 per night)
  • Electric car charging station on site
  • Wheelchair-accessible van parking available
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • Local cuisine breakfast available for a fee daily 6:30 AM–11:30 AM: USD 20-75 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Manzanita
  • The Living Room
  • The Backyard Bar & BBQ
  • Cafe Blue
  • Highlands Bar

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Bike cleaning
  • Bike shuttle
  • Bike storage
  • Cross-country skiing
  • Downhill skiing
  • Ecotours
  • Full-service spa
  • Mountain biking
  • Sauna
  • Shopping
  • Snow tubing
  • Snowboarding
  • Snowshoeing
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Fence around the pool
  • Free cribs/infant beds
  • Laundry facilities
  • Pool gate
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Ski equipment rentals
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Wedding services

Business services

  • 24-hour business center
  • Conference space (489133 square feet)
  • Meeting rooms - 12

Outdoors

  • Dock
  • Firepit
  • Garden
  • Nature reserve
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 17 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool access ramp on site
  • Portable hoist available
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay, plus a deposit of USD 20 per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 60.00 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Pool access
  • Shuttle service
  • Ski storage
  • Spa access

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 20 to 75 per person
  • Fee for in-room wireless internet: USD 5.99 per night (rates may vary)
  • Valet parking fee: USD 60 per night
  • Pet deposit: USD 20 per day
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lake Tahoe Ritz-Carlton
Ritz-Carlton Lake
Ritz-Carlton Lake Tahoe
Ritz-Carlton Lake Tahoe Hotel Truckee
Ritz-Carlton Lake Tahoe Truckee
Ritz-Carlton Tahoe
Tahoe Ritz-Carlton
The Ritz-Carlton, Lake Tahoe Hotel Truckee
Lake Tahoe Hotel Truckee
The Ritz Carlton Lake Tahoe
The Ritz Carlton, Lake Tahoe
The Ritz-Carlton, Lake Tahoe Resort
The Ritz-Carlton, Lake Tahoe Truckee
The Ritz-Carlton, Lake Tahoe Resort Truckee

Frequently asked questions

Does The Ritz-Carlton, Lake Tahoe have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at The Ritz-Carlton, Lake Tahoe?

As of 23 Sep, 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Lake Tahoe on 16 Oct, 2024 start from $447.6, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Lake Tahoe pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 20 per day and a fee of USD 150.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Ritz-Carlton, Lake Tahoe?

Valet parking is available for USD 60 per night.

What time is check-in at The Ritz-Carlton, Lake Tahoe?

Check-in start time: 5:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Ritz-Carlton, Lake Tahoe?

Check-out is at 11:00 AM.

Where is The Ritz-Carlton, Lake Tahoe located?

Located in the mountains, this ski-in/ski-out resort in Truckee is within 12 mi (20 km) of Northstar California Resort and Cal Neva Casino and close to winter sports such as sledding and snowmobiling. Donner Memorial State Park and Donner Lake are also within 16 mi (25 km).

The Ritz-Carlton, Lake Tahoe Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 357 out of 535 reviews" "
Rating 8 - Good. 90 out of 535 reviews" "
Rating 6 - Okay. 54 out of 535 reviews" "
Rating 4 - Poor. 23 out of 535 reviews" "
Rating 2 - Terrible. 11 out of 535 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The place was beautiful
Stayed 3 nights in Sep 2024

10/10 Excellent

Li

Stayed 4 nights in Aug 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service
The staff went above and beyond, from house keeping to the front desk, very professional and caring. The bummer was one of the options to eat meals was under construction.
Stayed 2 nights in Jul 2024

10/10 Excellent

Hung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services. Highly recommended for anyone or family
Stayed 1 night in Jul 2024

10/10 Excellent

William Bert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property but One important fact was omitted when booking ; $60 per day parking!!😳
Stayed 4 nights in Jun 2024

10/10 Excellent

Sheri

Stayed 2 nights in May 2024

10/10 Excellent

Hripsime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property by itself is 20min far from the lake. The picture of the lake in hotel booking pictures will confuse you, well just letting you know there is no lake or river around the hotel. It’s a totally different Ritz property that you can book separately from the hotel and stay there. They charge $800 per person and it’s only for 24hours or less to spend there. Yes I checked the map as well before I was booking and was wondering how come in the pictures I see lake in front of the hotel but on the map not.
Stayed 2 nights in May 2024

10/10 Excellent

Jaskaran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked our stay, and it was the best service ever.
Stayed 2 nights in May 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

hamed

Stayed 2 nights in May 2024

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service
The property is beautifully designed and appointed. Unfortunately, during our stay, extensive remodeling was being done in multiple places, with multiple areas blocked off, making it difficult to get from place to place. It seems they could have done just one place at a time. And the room service charges were absolutely ridiculous, with the add-on charges for delivery, etc. more than doubling the base prices, which were already high.
Stayed 2 nights in May 2024

10/10 Excellent

Jing

Stayed 1 night in Apr 2024

10/10 Excellent

vitaly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were celebrating our anniversary and the staff went beyond our expectations, from little gift surprises to everyone being super nice and always helpful. Our 3rd trip here and will definitely be coming back again soon.
Stayed 2 nights in Apr 2024

4/10 Poor

Michelle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Not many dining options . Seemed short staffed. Our room had no robes and phone not working. Rooms only had 2 small chairs for seating. Left a day early just not very impressed for what the rates are..
Stayed 2 nights in Apr 2024

8/10 Good

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great, the staff needs more experience and level of service of a Ritz Carlton, they do not attend correctly at any Food and Beverage center, the worst being the Lobby.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kalpana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sergei, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Paul

Traveled with family
Disliked: Amenities
Run down, food off and on...hot main, cold sides (that shouldn't be cold). Screwed up reservation, lost room, tried to fix it...staff was nice, tried their best, were a little green. I don't think I'd book this place again.
Stayed 1 night in Jan 2024

10/10 Excellent

Lin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient ski in ski out. Excellent ski valet.
Stayed 3 nights in Dec 2023

6/10 Okay

Kathleen

Stayed 4 nights in Dec 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Birthe

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Sadly there was a number of things that did not work in the residence:TV, fireplace, main light switch in bathroom, shower handle, microwave and dishwasher (broken glass in there). For a resort such as The Ritz Carlton this is really not up to standard. Staff was very friendly, but unable to fix these items after multiple attempts. Out of the three days we stayed, we spent more than half a day attempting to fix at least some these things. I would appreciate a partial refund - the property could not do so, since I booked via Orbitz.
Stayed 3 nights in Nov 2023

10/10 Excellent

Eyad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean and well maintained. The staff is truly wonderful.
Stayed 4 nights in Nov 2023

8/10 Good

Diana

Liked: Cleanliness, staff & service
The hotel is very outdated with cracks in the bathtub and dusty carpeting - had allergies all night due to the dust. Does not have a 5 star feel, small rooms with tiny balconies with hardly any standing room (no room for chairs or anything). The staff was amazing, especially room service staff, went above and beyond.
Stayed 1 night in Oct 2023

10/10 Excellent

Hsin, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023