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"We had a great, comfortable 3 night stay. The family duplex room we had was very spacious and the location can't be beat."

"Very responsive staff, good breakfast. Historic property. I had a medical emergency during the night and staff called a wonderful doctor who treated me in my room within 10 minutes. "

"Totally unique amazing architectural piece of art. The organic structure is so cool. Stayed in a delux suite with jacuzzi. Room was fabulous (if more than a little quirky!) you have to forgive some of the shortcomings due to the design (not the best fitting windows, access down track a little hard for taxis, asking them to turn on hot water for jacuzzi). No room terrace/balcony but plenty of communal sitting areas, balcony and beautiful gardens sitting watching hummingbirds. 25 minutes to Ollytaytambo for Machu Picchu and 90 minutes from Cusco (try the route back with a taxi tour half day to Maras, Moray and Chincherro for 250 Sol = £50) The staff are really friendly and trying very hard, but there are some aspects the management need to pay attention to in order to fully present this incredible hotel. We pre-ordered dinner for 8pm and got a phone call at 7:50 saying it was on the table going cold and could we come right now, but then they didn’t serve drinks or deserts. Vegetarian options limited and I paid the same for a full beef and risotto dish without the beef. Breakfast however was amazing with lovely food, beautiful presentation and great unique choices. Almost there but not quite but still worth it! "

"The property is hidden from the Main Street but the ambience and service it provides is same as any top hotel chains. Rooms are quite spacious, clean, noise proof. Their breakfast has good collection and which includes ordering hot eggs and pancakes. "

"Loved the hotel. Very courteous staff. "

"This is an old palace, it feels like in old movies 1800’s, there are 2 big courts inside the property, one of them has outdoor restaurant and it is so beautiful, it feels so unique. Staff is wonderful, they help you with everything you could ask for"

"Loved our stay, but the room noise next to Kitchen was terrible! "

"Nice location that’s close to Plaza de Armas but not right on the plaza which helped it be a bit quieter. We had three separate stays in this hotel in between other activities. The first room we stayed in looked down into their outside dining area. It was a bit noisy in the mornings when breakfast started up. The walls were also somewhat thin and we could hear people clearly in the hallway. The other two rooms didn’t have this problem and were quieter. The property was very clean and the staff were all very friendly. They also stored our luggage for us while we went on a multi day trek. "

"Very pleasant experience. Staff were wonderful "