Search Vacation Homes in Lansing

"One of the staff came and unclogged the toilet soon after we got there. I thought that was nice. She also brought us more towels later. I had a few problems with the key cards, even though I ended up getting four."

"We’ve stayed here three times before, but this visit was very disappointing. Upon arrival, we found out the pool and hot tub were closed. The pre-stay email said they were expected to be down through February, but our stay was mid-April. This was a major reason we booked, especially traveling with a toddler. The room was in poor condition. Furniture was damaged, bathroom caulking was broken and discolored, and the room was freezing on arrival with the AC set to 60 degrees on a 40–50 degree day. Around 8:00 PM, someone knocked on our door about “stomping” complaints from the first floor but said they were not sure which room it was coming from. About 30 minutes later, we received a call threatening a warning on our account. Quiet hours are listed as starting at 10:00 PM, so this felt unnecessary and poorly handled. The situation escalated quickly, and the response from staff was unprofessional. We were later told we had refused to be quiet, which is completely inaccurate. We made multiple attempts to resolve the situation, we offered to switch rooms, change hotels, or speak with a manager, but none of these options were accommodated. Additionally, there are very few trash cans throughout the rooms and property, which has been an issue on previous stays as well. Overall, this was not a single issue but a pattern of poor communication, limited staff availability, and deteriorating property conditions."

"Great place for a quiet family atmosphere"

"Such a cute hotel with great staff, easy parking and delicious coffee! Loved it!"

"The room was so great we booked an extra night!"

"Cleaning service and towel supply was a problem, otherwise it was a great stay."

"Stinky room, below power quality for Hilton name. Difficult Parking, did not get what I booked for. Overall, one of the poorest experience. I had to cover my head with a bedsheet in order to avoid the smell in the room, even with air condition on there was a smell. I was so tired that I did not bother to call the reception because I saw the quality of the reception and receptionist and I did not bother, as I knew that there won’t be any good telling them anything."

"Well, this property is in desperate need of repair and updating. Our room was basically clean. We had requested a pet friendly room and the shade that closes the patio door was stained and torn. Although the bathroom was clean there was water damage beside the tub as I found out it is impossible to shower and not have water escape. There was a hairdryer but it was broken. On a positive note the bed was comfortable and the fridge worked well and there was good water pressure. The courtyard for the pet friendly room was disgusting. The grass needed cut it looked abandoned there was feces on the ground and the garbage was not emptied in the 2 nights we were there. The hallway smelled of mold and occasionally weed and the outside of the building had building materials that looked like they had been there a long time. The crowning glory was the fire alarm that went off intermittently for no reason. Apparently if water reaches one of the fire alarms it goes off. Twice the first night after midnight and once in the evening if the second day. My husband inquired if this was an ongoing issue and the front desk clerk struggled to uh, um, well say nothing. I am assuming the fire alarm is going off since it’s getting wet from the roof leaking, ie smell of mold or mildew in the halls and the water damages on the ceiling tiles. My recommendation would be to stay anywhere else especially with a 40.00 pet deposit, which I do not begrudge but I do at least want the sh!tty garbage emptied. "

"Worst hotel experience I’ve ever had. The room reeked of mildew masked by an overpowering fragrance that gave me a severe migraine. The air conditioning didn’t work, the toilet seat was broken and wouldn’t flush, and the room was visibly dirty with stained carpet throughout. The bathtub was also dirty and unusable. I paid for a two-night stay but had to find another hotel after the first night because it was that bad. When I brought these issues up at checkout, the front desk staff cut me off and responded rudely. Completely unacceptable."