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"The resort needs a lot of TLC, but the potential to make it a 4-5 star is definitely there."

"What stands out about this resort is the comfort of the rooms and the serving staff. The rooms are quiet and comfortable. The staff are very attentive. These two main points offset the downsides to this resort. The plumbing is terrible. The toilet needed maintenance and, if not messed with every single time it’s used, it would continue to flush. We were lucky if the showers had any hot water, luke warm at BEST. 50% of the time there wasn’t enough pressure to properly shower and a couple times it was at a dribble. Front desk staff gave impression rooms may be ready early, but they purposely kept a pile of check-in papers for cleaned and ready rooms until 3pm, even though they were ready earlier (we arrived before 7am and had to sit around, waiting all morning and afternoon for a room). Instructions for resort were given in Spanish, even though they knew we were English speaking. Many things were not explained to us when checking in (free use of kayaks, refill areas for filtered water, maintenance being done on roof). The food is great, though the temp control could be better managed (one of us got severe food poisoning). Compared to other similar beachfront resorts in C.R., it’s laid-back, beautiful tree covered areas & smaller. It didn’t have live entertainment and one of the bars & more upscale restaurant are both closed even though advertised. Summary: serving staff made up for what was lacking, but this resort could use some major maintenance upgrades & entertainment. "

"Great quick night at this airport hotel! The staff were welcoming and kind, poolside food was fantastic and a good night’s sleep to boot. Easy!"

"The room was outdated, smelling old, but clean. They are planning a remodel later this year. Restaurants, bars, pools and grounds were excellent! There are chaise lounges on the beach, but no umbrellas. A few trees offer shade, but are mostly overtaken by local vendors who have “shops” there. The staff was wonderful, trying to accommodate every wish we had."

"Amazing view of the ocean and Tamarindo Beach from every room, great pool bar cocktails and all staff members were professional, courteous, and seemed to really care that all was being done to accommodate every guest."

"Rooms were acceptably clean, staff were awesome, friendly, polite, kind and very helpful."

"Butler was useless, didn’t even see him food was very hit and miss"

"Clean Room, helpful staff, nice pool area with shade."

"Deluxe junior suite was beautiful! Adults really should stick with Westin Club pool. Best food was at Faisinella. Bamboo Asian was really bad. Caracola has most diverse menu and pretty good. Bathrooms in restaurant area were shameful. Sunset at beach incredible, but local vendors can be annoying. Overall still a great resort!"