2/10 سيّئ للغاية
Yaroslav
مسافر برفقة شريك
13 أبريل 2026
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
This stay completely ruined our trip.
From the moment we arrived, everything was disorganized. The parking was locked, there were no signs or staff, and reception was empty. We found a staff member in the restaurant after ~20 minutes.
Check-in took about 30 minutes, and only at the end we were told it starts at 3:00 PM (it was 2:30 PM). This could have been said immediately.
The room had serious issues:
• windows don’t lock
• the safe doesn’t work (no lock)
• TV not properly installed
• strong chemical smell
• poor cleanliness (dead mosquito, wet toilet seat)
We asked to fix the windows, but were told none of the rooms have locking windows — this is considered “normal.” The safe issue was “solved” by giving us a separate lock with a ~$200 penalty if lost.
Safety is clearly not a priority. Staff kept saying “nothing happens here,” which is not acceptable.
At one point our car was blocked. I went to the restaurant (no one at reception), but the music was extremely loud. Even after asking to lower it, I still had to raise my voice to communicate, which was taken negatively. Staff response was unprofessional.
The owner interrupted, didn’t listen, and suggested we take a refund and leave instead of fixing anything.
We stayed only because it was Semana Santa and no alternatives were available. The only positive was the restaurant — good food, especially mangú.
Conclusion:
Does not meet basic standards of safety, organization, or service. Not recommended.
Yaroslav
أقام ليلتين (2) في شهر أبريل عام 2026
